Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340086 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Jan 27, 2026 → Feb 4, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 3, 2026
🕐 Clock stopped: Completed (Feb 4)
✗ SLA Missed
Dispatch 0.0d
Coordinators 6.9d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
6.9 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jan 27, 2026 Due: Feb 3, 2026 Completed: Feb 4, 2026 (on time)
📅
6.9 days Total Age
⏱️
6.5d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
6.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 107 days old
🚨
Primary Delay 6.5 days stuck in "Assigned"
⏱️
Total Delay 6.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Assigned
6.5d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.2d / 1.0d SLA
WO Correction Needed
0.0d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2.4.26 hshaw - Work Performed stated; replaced missing power cord. Please enter the part# in WOD even though it was supplied by customer. Also always attach the PO estimate request to WO.

🔧 Work Performed
replaced missing power cord and tested bed funtions GE PROVIDED POWER CORD HERE IS LISTED PART NUMBER 90224
🔍 Technician Findings
found bed with broken tag and no power cord
⚠️ Problem Description
power cord missing ge to provide cord
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 27, 11:45 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 27, 3:14 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3h 28m
⚠️ 7.0 business days
⏱️
▶
3 Labor Added Feb 4, 8:56 AM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Carlos Robles
From: Assigned
To: Completed
Duration in Previous: 7d 17h
🏁
Status: Closed by Carlos Robles
From: Completed
To: Closed
Duration in Previous: 1m
✏️
Status: WO Correction Needed by Hannah Shaw Feb 4, 11:44 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 2h 46m
🏁
Status: Closed by Carlos Robles Feb 4, 11:52 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 7m
🔩
▶
2 Parts Added Feb 5, 10:57 AM
Parts Added → Status: Ready to Bill
📄
Status: Ready to Bill by Hannah Shaw
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 23h 5m, 0m
💰
Status: Invoiced by Hannah Shaw Feb 5, 11:04 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 6m
🧾
Invoice Created Feb 6, 8:00 AM
Invoice Number: SM-253042

Bottlenecks

Assigned
Duration: 6.5 business days (threshold: 4.0 business hours)
Exceeded by 6.0 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Jan 27, 11:45 AM
Invoice #
SM-253042

Work Details (2)

Name Type Status Qty Amount Date
WL-03090859 Labor Open 1 $95.00 Feb 4, 8:56 AM
WL-03092871 Parts Open 1 $0.00 Feb 5, 10:57 AM

Details