Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340098 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Primary Childrens — 100 North Mario Capecchi Drive, Salt Lake City UT, 84113

Jan 27, 2026 → Feb 9, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Invoiced (Feb 9)
✗ SLA Missed (10d late)
Dispatch 0.0d
Coordinators 10.1d
Billing 2.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
10.1 days
Over SLA
Billing
2.3 days
Over SLA
Created: Jan 27, 2026 Due: Dec 31, 2026 Completed: Feb 9, 2026 (325 days early)
📅
9.9 days Total Age
⏱️
9.5d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
10.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
34 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Feb 2, 2026
Visit 2 Feb 3, 2026
Visit 3 Feb 4, 2026
Visit 4 Feb 5, 2026
Visit 5 Feb 6, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 107 days old
🚨
Primary Delay 9.5 days stuck in "Scheduled"
⏱️
Total Delay 10.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
9.8d / 2.0d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Closed
3.9d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
0.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

NNL; 1/24/26 0107 EJ avail; 1200 LM w/Marcos re cnfm; 1/27/2026 1255 Marcos cnfm; 1443 ack cnfm; LM w/EJ; 1446 EJ ack cnfm

Timeline

📋
▶
3 Work Order Created Jan 27, 12:04 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Jan 27, 2:43 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2h 38m
⚠️ 8.0 business days
⏱️
▶
3 3x Labor Added Feb 5, 6:36 PM
3x Labor Added → 3x Labor Added → 6x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 8
⏱️
6x Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
▶
2 Labor Added Feb 5, 6:46 PM
Labor Added → 18x Expenses Added
💵
18x Expenses Added
Type: Expenses
Status: Open
Qty: 1
🚗
Travel Added Feb 5, 6:54 PM
Type: Travel
Status: Open
Qty: 34
⏳ 2.6 business days
🏁
Status: Closed by Kim Witt Feb 9, 9:36 AM
From: Scheduled
To: Closed
Duration in Previous: 12d 18h
⏱️
▶
2 2x Labor Added Feb 9, 9:47 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by Erin Jones
From: Closed, Completed
To: Completed, Closed
Duration in Previous: 11m, 0m
🗓️
Status: Scheduled by Kim Witt Feb 9, 10:36 AM
From: Closed
To: Scheduled
Duration in Previous: 48m
🏁
Status: Closed by Caitlin Mcgee Feb 9, 12:27 PM
From: Scheduled
To: Closed
Duration in Previous: 1h 51m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 12, 3:36 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 3h
📨
Status: Invoice Pending by Timothy Amburgey Feb 13, 9:12 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17h 36m
💰
▶
2 Status: Invoiced Feb 13, 4:30 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253959

Bottlenecks

Scheduled
Duration: 9.5 business days (threshold: 2.0 business days)
Exceeded by 7.5 business days
Closed
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Erin Jones
Scheduled
Feb 3, 1:00 PM
Created
Jan 27, 12:04 PM
Invoice #
SM-253959

Work Details (34)

Name Type Status Qty Amount Date
WL-03094038 Labor Open 2 $830.00 Feb 5, 6:36 PM
WL-03094039 Labor Open 2 $830.00 Feb 5, 6:36 PM
WL-03094040 Labor Open 2 $830.00 Feb 5, 6:36 PM
WL-03094041 Labor Open 8 $76.00 Feb 5, 6:37 PM
WL-03094043 Labor Open 8 $76.00 Feb 5, 6:37 PM
WL-03094042 Labor Open 8 $76.00 Feb 5, 6:37 PM
WL-03094047 Labor Open 0.5 $20.00 Feb 5, 6:39 PM
WL-03094045 Labor Open 0.5 $20.00 Feb 5, 6:39 PM
WL-03094046 Labor Open 0.5 $20.00 Feb 5, 6:39 PM
WL-03094050 Labor Open 0.5 $20.00 Feb 5, 6:39 PM
WL-03094048 Labor Open 0.5 $20.00 Feb 5, 6:39 PM
WL-03094049 Labor Open 0.5 $20.00 Feb 5, 6:39 PM
WL-03094067 Labor Open 10 $400.00 Feb 5, 6:46 PM
WL-03094091 Expenses Open 1 $68.00 Feb 5, 6:51 PM
WL-03094093 Expenses Open 1 $68.00 Feb 5, 6:51 PM
WL-03094094 Expenses Open 1 $68.00 Feb 5, 6:51 PM
WL-03094095 Expenses Open 1 $50.66 Feb 5, 6:51 PM
WL-03094092 Expenses Open 1 $68.00 Feb 5, 6:51 PM
WL-03094079 Expenses Open 1 $162.75 Feb 5, 6:51 PM
WL-03094080 Expenses Open 1 $162.75 Feb 5, 6:51 PM
WL-03094081 Expenses Open 1 $162.75 Feb 5, 6:51 PM
WL-03094082 Expenses Open 1 $162.75 Feb 5, 6:51 PM
WL-03094083 Expenses Open 1 $3.00 Feb 5, 6:51 PM
WL-03094084 Expenses Open 1 $3.00 Feb 5, 6:51 PM
WL-03094085 Expenses Open 1 $3.00 Feb 5, 6:51 PM
WL-03094086 Expenses Open 1 $3.00 Feb 5, 6:51 PM
WL-03094087 Expenses Open 1 $669.92 Feb 5, 6:51 PM
WL-03094088 Expenses Open 1 $196.58 Feb 5, 6:51 PM
WL-03094089 Expenses Open 1 $24.52 Feb 5, 6:51 PM
WL-03094090 Expenses Open 1 $68.00 Feb 5, 6:51 PM
WL-03094097 Expenses Open 1 $35.00 Feb 5, 6:51 PM
WL-03094108 Travel Open 34 $24.48 Feb 5, 6:54 PM
WL-03097460 Labor Open 5 $830.00 Feb 9, 9:47 AM
WL-03097461 Labor Open 8 $320.00 Feb 9, 9:47 AM

Details