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← WO Overview

WO-01340141 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Canyon Vista Medical Center — 5700 AZ-90, Sierra Vista AZ, 85635

Jan 27, 2026 → Apr 28, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 3, 2026
✗ SLA Missed (48 biz days late)
Active: 53 biz days
Paused: 11 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Apr 28, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
24d
▶ Clock Running
Status: Scheduled
Jan 27 → Mar 3, 2026
24 business days (counted)
Running total: 24 of 5 biz days used
7d
▶ Clock Running
Status: Reschedule
Mar 3 → Mar 12, 2026
7 business days (counted)
Running total: 31 of 5 biz days used
8d
▶ Clock Running
Status: Scheduled
Mar 12 → Mar 24, 2026
8 business days (counted)
Running total: 39 of 5 biz days used
6d
▶ Clock Running
Status: Reschedule
Mar 24 → Apr 1, 2026
6 business days (counted)
Running total: 45 of 5 biz days used
▶ Clock Running
Status: Scheduled
Apr 1 → Apr 1, 2026
0 business days (counted)
Running total: 45 of 5 biz days used
▶ Clock Running
Status: Reschedule
Apr 1 → Apr 4, 2026
2 business days (counted)
Running total: 47 of 5 biz days used
⏸11d
⏸ Clock Paused
Status: Awaiting Parts
Apr 4 → Apr 20, 2026
11 business days (not counted)
6d
▶ Clock Running
Status: Reschedule
Apr 20 → Apr 28, 2026
6 business days (counted)
Running total: 53 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Apr 28 → Apr 28, 2026
0 business days (counted)
Running total: 53 of 5 biz days used
Created: Jan 27, 2026 Completed: Apr 28, 2026
Business Days Used 53 / 5
0 5d budget +48d over
Show SLA Clock Detail (12 periods)
Period Status Clock Biz Days Running Total
Jan 27 → Jan 27 Created ▶ Running 0 0 / 5
Jan 27 → Jan 27 Ready for Scheduling ▶ Running 0 0 / 5
Jan 27 → Jan 27 Assigned ▶ Running 0 0 / 5
Jan 27 → Mar 3 Scheduled ▶ Running 24 24 / 5
Mar 3 → Mar 12 Reschedule ▶ Running 7 31 / 5
Mar 12 → Mar 24 Scheduled ▶ Running 8 39 / 5
Mar 24 → Apr 1 Reschedule ▶ Running 6 45 / 5
Apr 1 → Apr 1 Scheduled ▶ Running 0 45 / 5
Apr 1 → Apr 4 Reschedule ▶ Running 2 47 / 5
Apr 4 → Apr 20 Awaiting Parts ⏸ Paused 11 —
Apr 20 → Apr 28 Reschedule ▶ Running 6 53 / 5
Apr 28 → Apr 28 Tech On Site ▶ Running 0 53 / 5
Dispatch 0.0d
Material Management 11.0d
Coordinators 58.0d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
11.0 days
Over SLA
Coordinators
58.0 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jan 27, 2026 Due: Feb 3, 2026 Completed: Apr 28, 2026 (83 days late)
📅
64.7 days Total Age
⏱️
24.6d in Scheduled Longest Stage
🔄
14 transitions Status Changes
⚠️
54.8d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (4 reschedules)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Tyler Bollman — scheduling delays attributed to technician, not coordinators
Visit 1 Mar 18, 2026
Visit 2 Apr 28, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 201 days old
🚨
Primary Delay 24.6 days stuck in "Scheduled"
⏱️
Total Delay 54.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
34.1d / 2.0d SLA
Reschedule
23.9d / 2.0d SLA
Awaiting Parts
11.0d / 3.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/15/26 CDempsey- Parts backordered with no ETA.

4/3/26 CDempsey- Quote Approved. Tyler ordering parts.

4/1/26 CDempsey- Tyler has not had access to this unit in last couple visits.

2/27/26 TBollman PO received for evaluation, equipment is inaccessible currently GE working with site management to correct this

2/11/26 CDempsey- Needs to be quoted.

1/28/26 CDempsey- Techs are onsite and will evaluate and create quote for repair.

🔧 Work Performed
quoted wheel replaced
🔍 Technician Findings
wheel damage
⚠️ Problem Description
EMSAR found in repair area. please evaluate.
📄 Description
Stretcher

Timeline

📋
▶
2 Work Order Created Jan 27, 1:32 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Jan 27, 1:48 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 16m, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-26T15:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Craig Dempsey Jan 30, 11:49 AM
Scheduled For: 2026-02-11T15:00:00.000+0000
🚨 10.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 12, 9:21 AM
Scheduled For: 2026-02-17T15:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 13, 1:45 PM
Scheduled For: 2026-02-25T15:00:00.000+0000
🚨 12.0 business days
🔄
Status: Reschedule by Kaitlyn Kelch Mar 3, 1:39 PM
From: Scheduled
To: Reschedule
Duration in Previous: 34d 23h
⚠️ 8.0 business days
📅
▶
2 Dispatch Scheduled Mar 12, 9:02 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Reschedule
To: Scheduled
Duration in Previous: 8d 18h
⚠️ 5.0 business days
⏱️
4x Labor Added Mar 18, 7:20 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 6, 1, 225
⏳ 4.6 business days
🔄
Status: Reschedule by Kaitlyn Kelch Mar 24, 4:02 PM
From: Scheduled
To: Reschedule
Duration in Previous: 12d 7h
⚠️ 7.0 business days
🗓️
▶
2 Status: Scheduled Apr 1, 10:50 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-06T14:00:00.000+0000
🔄
Status: Reschedule by Kaitlyn Kelch Apr 1, 2:18 PM
From: Scheduled
To: Reschedule
Duration in Previous: 3h 28m
⏳ 3.0 business days
📦
▶
2 Parts Requested Apr 4, 12:53 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Tyler Bollman
From: Reschedule
To: Awaiting Parts
Duration in Previous: 2d 10h
🚨 11.0 business days
🔩
▶
2 2x Parts Added Apr 20, 9:13 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by John Rolston
From: Awaiting Parts
To: Reschedule
Duration in Previous: 16d 8h
⚠️ 7.0 business days
🔧
▶
3 Status: Tech On Site Apr 28, 5:54 PM
Status: Tech On Site → 4x Labor Added → Status: Completed
⏱️
4x Labor Added
Type: Labor, Expenses, Travel
Status: Open
Qty: 5, 3, 1, 225
✔️
Status: Completed by Tyler Bollman
From: Tech On Site
To: Completed
Duration in Previous: 4m
🏁
Status: Closed by Tyler Bollman Apr 28, 6:06 PM
From: Completed
To: Closed
Duration in Previous: 7m
⏳ 2.7 business days
📄
▶
2 Status: Ready to Bill Apr 30, 12:16 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 13.0 business days
🧾
Invoice Created May 18, 1:26 PM
Invoice Number: SM-260537

Bottlenecks

Scheduled
Duration: 24.6 business days (threshold: 2.0 business days)
Exceeded by 22.6 business days
Reschedule
Duration: 7.7 business days (threshold: 2.0 business days)
Exceeded by 5.7 business days
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Reschedule
Duration: 6.5 business days (threshold: 2.0 business days)
Exceeded by 4.5 business days
Reschedule
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.7 business hours
Awaiting Parts
Duration: 11.0 business days (threshold: 3.0 business days)
Exceeded by 8.0 business days
Reschedule
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

📦
Parts Order 00094033
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Tyler Bollman
Scheduled
N/A
Created
Jan 27, 1:32 PM
Invoice #
SM-260537

Work Details (10)

Name Type Status Qty Amount Date
WL-03150163 Labor Open 6 $0.00 Mar 18, 7:20 PM
WL-03150164 Labor Open 1 $95.00 Mar 18, 7:20 PM
WL-03150165 Expenses Open 1 $0.00 Mar 18, 7:20 PM
WL-03150166 Travel Open 225 $0.00 Mar 18, 7:20 PM
WL-03192554 Parts Open 1 $87.85 Apr 20, 9:13 AM
WL-03192555 Expenses Open 1 $0.00 Apr 20, 9:13 AM
WL-03204174 Labor Open 5 $0.00 Apr 28, 5:58 PM
WL-03204175 Labor Open 3 $285.00 Apr 28, 5:58 PM
WL-03204176 Expenses Open 1 $0.00 Apr 28, 5:58 PM
WL-03204177 Travel Open 225 $0.00 Apr 28, 5:58 PM

Details