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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340143 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Canyon Vista Medical Center — 5700 AZ-90, Sierra Vista AZ, 85635

Jan 27, 2026 → Mar 19, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 3, 2026
✗ SLA Missed (31 biz days late)
Active: 36 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Mar 19, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
20d
▶ Clock Running
Status: Assigned
Jan 27 → Feb 25, 2026
20 business days (counted)
Running total: 20 of 5 biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 25 → Mar 3, 2026
4 business days (counted)
Running total: 24 of 5 biz days used
7d
▶ Clock Running
Status: Reschedule
Mar 3 → Mar 12, 2026
7 business days (counted)
Running total: 31 of 5 biz days used
5d
▶ Clock Running
Status: Scheduled
Mar 12 → Mar 19, 2026
5 business days (counted)
Running total: 36 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Mar 19 → Mar 19, 2026
0 business days (counted)
Running total: 36 of 5 biz days used
Created: Jan 27, 2026 Completed: Mar 19, 2026
Business Days Used 36 / 5
0 5d budget +31d over
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 27 → Jan 27 Created ▶ Running 0 0 / 5
Jan 27 → Jan 27 Ready for Scheduling ▶ Running 0 0 / 5
Jan 27 → Feb 25 Assigned ▶ Running 20 20 / 5
Feb 25 → Mar 3 Scheduled ▶ Running 4 24 / 5
Mar 3 → Mar 12 Reschedule ▶ Running 7 31 / 5
Mar 12 → Mar 19 Scheduled ▶ Running 5 36 / 5
Mar 19 → Mar 19 Tech On Site ▶ Running 0 36 / 5
Dispatch 0.0d
Coordinators 39.3d
Field Work 0.5d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
39.3 days
Over SLA
Field Work
0.5 days
Billing
0.0 days
Created: Jan 27, 2026 Due: Feb 3, 2026 Completed: Mar 19, 2026 (43 days late)
📅
36.7 days Total Age
⏱️
20.6d in Assigned Longest Stage
🔄
10 transitions Status Changes
⚠️
34.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 201 days old
🚨
Primary Delay 20.6 days stuck in "Assigned"
⏱️
Total Delay 34.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
20.6d / 0.5d SLA
Scheduled
11.0d / 2.0d SLA
Reschedule
7.7d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/27/26 TBollman PO received for evaluation, equipment is inaccessible currently GE working with site management to correct this

1/28/26 CDempsey- Techs are onsite and will evaluate and create quote for repair.

🔧 Work Performed
tested all linkage needs replaced recommend retirement 22 years old bed RETIRED
🔍 Technician Findings
bed retired
⚠️ Problem Description
EMSAR found in repair area. please evaluate.
📄 Description
Stryker 1061 Gynnie® OB/GYN Stretcher

Timeline

📋
▶
2 Work Order Created Jan 27, 1:34 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 27, 1:49 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 14m
🚨 21.0 business days
🗓️
▶
2 Status: Scheduled Feb 25, 11:17 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-25T15:00:00.000+0000
💵
Expenses Added Feb 25, 12:14 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 5.0 business days
🔄
Status: Reschedule by Kaitlyn Kelch Mar 3, 1:38 PM
From: Scheduled
To: Reschedule
Duration in Previous: 6d 2h
⚠️ 8.0 business days
📅
▶
2 Dispatch Scheduled Mar 12, 9:02 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Reschedule
To: Scheduled
Duration in Previous: 8d 18h
⚠️ 5.0 business days
⏱️
Labor Added Mar 18, 7:55 PM
Type: Labor
Status: Open
Qty: 1
🔧
Status: Tech On Site by Tyler Bollman Mar 19, 2:21 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 5h
✔️
▶
2 Status: Completed Mar 19, 6:25 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Tyler Bollman
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.7 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 23, 10:25 AM
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 3d 15h, 0m
💰
Status: Invoiced by Hannah Shaw Mar 23, 10:35 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 9m
🧾
Invoice Created Mar 24, 8:00 AM
Invoice Number: SM-257219

Bottlenecks

Assigned
Duration: 20.6 business days (threshold: 4.0 business hours)
Exceeded by 20.1 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Reschedule
Duration: 7.7 business days (threshold: 2.0 business days)
Exceeded by 5.7 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Tyler Bollman
Scheduled
Mar 18, 11:00 AM
Created
Jan 27, 1:34 PM
Invoice #
SM-257219

Work Details (2)

Name Type Status Qty Amount Date
WL-03119367 Expenses Open 1 $0.00 Feb 25, 12:14 PM
WL-03150207 Labor Open 1 $95.00 Mar 18, 7:55 PM

Details