Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340144 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Jan 27, 2026 → Jan 28, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Completed (Jan 29)
✓ SLA Met (2d early)
Dispatch 0.0d
Coordinators 1.8d
Field Work 0.0d
Billing 1.9d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.8 days
Field Work
0.0 days
Billing
1.9 days
Over SLA
Created: Jan 27, 2026 Due: Jan 31, 2026 Completed: Jan 29, 2026 (2 days early)
📅
1.8 days Total Age
⏱️
6.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
5.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 107 days old
🚨
Primary Delay 6.0 days stuck in "Closed"
⏱️
Total Delay 5.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
1.8d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
6.0d / 1.0d SLA
Ready to Bill
1.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts

Timeline

📋
▶
4 Work Order Created Jan 27, 1:34 PM
Work Order Created → Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Technician Assigned by Ashley Luman
Technician: Raymond Ebanks
👷
Status: Assigned by Ashley Luman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-27T13:00:00.000+0000
⏳ 2.0 business days
⏱️
Labor Added Jan 28, 8:06 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
▶
2 Status: Completed Jan 28, 8:15 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Raymond Ebanks
From: Completed
To: Closed
Duration in Previous: 2m
⚠️ 6.5 business days
📄
Status: Ready to Bill by Diane Patton Feb 5, 11:51 AM
From: Closed
To: Ready to Bill
Duration in Previous: 7d 15h
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Feb 6, 6:41 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 7.7 business days
🧾
Invoice Created Feb 17, 11:10 AM
Invoice Number: SM-253399

Bottlenecks

Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Raymond Ebanks
Scheduled
Jan 27, 8:00 AM
Created
Jan 27, 1:34 PM
Invoice #
SM-253399

Work Details (1)

Name Type Status Qty Amount Date
WL-03082525 Labor Open 0.75 $56.48 Jan 28, 8:06 PM

Details