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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340162 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Shands Hosp at U FL — 1600 SW Archer Rd, Gainesville FL, 32610

Jan 27, 2026 → Mar 1, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (19 biz days late)
Active: 22 biz days
🕐 Clock stopped: Completed (Mar 1, 2026)
▶ Clock Running
Status: Created
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 27 → Jan 29, 2026
2 business days (counted)
Running total: 2 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Jan 29 → Feb 3, 2026
3 business days (counted)
Running total: 5 of ? biz days used
17d
▶ Clock Running
Status: Scheduled
Feb 3 → Mar 1, 2026
17 business days (counted)
Running total: 22 of ? biz days used
Created: Jan 27, 2026 Completed: Mar 1, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 27 → Jan 27 Created ▶ Running 0 0
Jan 27 → Jan 27 Scheduled ▶ Running 0 0
Jan 27 → Jan 27 Ready for Scheduling ▶ Running 0 0
Jan 27 → Jan 29 Scheduled ▶ Running 2 2
Jan 29 → Feb 3 Ready for Scheduling ▶ Running 3 5
Feb 3 → Mar 1 Scheduled ▶ Running 17 22
Dispatch 0.0d
Coordinators 24.0d
Billing 3.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
24.0 days
Over SLA
Billing
3.3 days
Over SLA
Created: Jan 27, 2026 Due: Dec 31, 2026 Completed: Mar 1, 2026 (305 days early)
📅
22.6 days Total Age
⏱️
17.6d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
21.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
31 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Feb 23, 2026
Visit 2 Feb 24, 2026
Visit 3 Feb 25, 2026
Visit 4 Feb 26, 2026
Visit 5 Feb 27, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 201 days old
🚨
Primary Delay 17.6 days stuck in "Scheduled"
⏱️
Total Delay 21.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.4d / 1.0d SLA
Scheduled
19.6d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/27/2026 1405 CM ack msg; LM w/EJ, JaB; 1404 EJ avail; 1701 LM w/Patti re cnfm; 1724 Patti cnfm; 1847 ack cnfm; LM w/EJ; 1849 EJ ack cnfm; 1/28/26 2015 Fri now 7-15 or 8-16; LM w/EJ; 1334 EJ okay ; 1710 LM w/Patti re cnfm; 1/29/2026 1848 Patti cnfm; 2036 ack cnfm; LM w/EJ; 2027 EJ ack cnfm

Timeline

📋
▶
2 Work Order Created Jan 27, 2:06 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
📅
▶
3 Dispatch Scheduled Jan 27, 6:51 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 4h 44m
👷
Technician Assigned by Caitlin Mcgee
Technician: Erin Jones
📅
Dispatch Scheduled by Caitlin Mcgee Jan 28, 4:36 PM
Scheduled For: 2026-02-24T17:00:00.000+0000
📅
Status: Ready for Scheduling by Wayne Rush Jan 29, 12:17 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1d 17h
⏳ 4.0 business days
🗓️
Status: Scheduled by Caitlin Mcgee Feb 3, 2:18 PM
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 5d 2h
🚨 18.0 business days
⏱️
▶
2 4x Labor Added Feb 27, 11:11 AM
4x Labor Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 3
⏱️
▶
2 2x Labor Added Feb 27, 11:17 AM
2x Labor Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 5
💵
▶
2 16x Expenses Added Feb 27, 11:23 AM
16x Expenses Added → 2x Travel Added
🚗
2x Travel Added
Type: Travel
Status: Open
Qty: 34
⏳ 1.0 business days
⏱️
Labor Added Mar 1, 11:40 AM
Type: Labor
Status: Open
Qty: 6
✔️
Status: Completed by Erin Jones Mar 1, 11:45 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 25d 21h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 5, 4:25 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 4h
📨
Status: Invoice Pending by Timothy Amburgey Mar 6, 11:06 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 40m
⏳ 2.0 business days
🧾
▶
2 Invoice Created Mar 9, 5:37 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3d 5h

Bottlenecks

Scheduled
Duration: 2.0 business days (threshold: 2.0 business days)
Exceeded by 0.1 business hours
Ready for Scheduling
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days
Scheduled
Duration: 17.6 business days (threshold: 2.0 business days)
Exceeded by 15.6 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Erin Jones
Scheduled
Feb 24, 12:00 PM
Created
Jan 27, 2:06 PM
Invoice #
SM-255861

Work Details (31)

Name Type Status Qty Amount Date
WL-03123088 Labor Open 0.5 $20.00 Feb 27, 11:11 AM
WL-03123089 Labor Open 0.5 $20.00 Feb 27, 11:11 AM
WL-03123086 Labor Open 5.5 $220.00 Feb 27, 11:11 AM
WL-03123087 Labor Open 0.5 $20.00 Feb 27, 11:11 AM
WL-03123103 Labor Open 3 $830.00 Feb 27, 11:15 AM
WL-03123104 Labor Open 3 $830.00 Feb 27, 11:15 AM
WL-03123105 Labor Open 3 $830.00 Feb 27, 11:15 AM
WL-03123118 Labor Open 8 $830.00 Feb 27, 11:17 AM
WL-03123117 Labor Open 0.25 $10.00 Feb 27, 11:17 AM
WL-03123133 Labor Open 5 $76.00 Feb 27, 11:19 AM
WL-03123132 Labor Open 5 $76.00 Feb 27, 11:19 AM
WL-03123134 Labor Open 5 $76.00 Feb 27, 11:19 AM
WL-03123157 Expenses Open 1 $68.00 Feb 27, 11:23 AM
WL-03123158 Expenses Open 1 $68.00 Feb 27, 11:23 AM
WL-03123159 Expenses Open 1 $68.00 Feb 27, 11:23 AM
WL-03123161 Expenses Open 1 $68.00 Feb 27, 11:23 AM
WL-03123160 Expenses Open 1 $68.00 Feb 27, 11:23 AM
WL-03123162 Expenses Open 1 $140.00 Feb 27, 11:23 AM
WL-03123146 Expenses Open 1 $451.76 Feb 27, 11:23 AM
WL-03123147 Expenses Open 1 $195.80 Feb 27, 11:23 AM
WL-03123149 Expenses Open 1 $3.00 Feb 27, 11:23 AM
WL-03123150 Expenses Open 1 $149.34 Feb 27, 11:23 AM
WL-03123151 Expenses Open 1 $3.00 Feb 27, 11:23 AM
WL-03123152 Expenses Open 1 $149.35 Feb 27, 11:23 AM
WL-03123153 Expenses Open 1 $3.00 Feb 27, 11:23 AM
WL-03123154 Expenses Open 1 $149.34 Feb 27, 11:23 AM
WL-03123155 Expenses Open 1 $3.00 Feb 27, 11:23 AM
WL-03123156 Expenses Open 1 $149.35 Feb 27, 11:23 AM
WL-03123176 Travel Open 34 $24.48 Feb 27, 11:25 AM
WL-03123177 Travel Open 34 $24.48 Feb 27, 11:25 AM
WL-03124929 Labor Open 6 $240.00 Mar 1, 11:40 AM

Details