Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340165 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Shands Hosp at U FL — 1600 SW Archer Rd, Gainesville FL, 32610

Jan 27, 2026 → Feb 28, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (19 biz days late)
Active: 22 biz days
🕐 Clock stopped: Completed (Mar 1, 2026)
▶ Clock Running
Status: Created
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
22d
▶ Clock Running
Status: Scheduled
Jan 27 → Mar 1, 2026
22 business days (counted)
Running total: 22 of ? biz days used
Created: Jan 27, 2026 Completed: Mar 1, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 27 → Jan 27 Created ▶ Running 0 0
Jan 27 → Jan 27 Scheduled ▶ Running 0 0
Jan 27 → Jan 27 Ready for Scheduling ▶ Running 0 0
Jan 27 → Mar 1 Scheduled ▶ Running 22 22
Coordinators 22.6d
Billing 3.3d
✗ SLA Missed
Coordinators
22.6 days
Over SLA
Billing
3.3 days
Over SLA
Created: Jan 27, 2026 Due: Dec 31, 2026 Completed: Mar 1, 2026 (305 days early)
📅
22.6 days Total Age
⏱️
22.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
23.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
26 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Feb 24, 2026
Visit 2 Feb 25, 2026
Visit 3 Feb 26, 2026
Visit 4 Feb 27, 2026
Visit 5 Feb 28, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 201 days old
🚨
Primary Delay 22.0 days stuck in "Scheduled"
⏱️
Total Delay 23.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.2d / 1.0d SLA
Scheduled
22.4d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/27/2026 1405 CM ack msg; LM w/EJ, JaB; 1532 JaB avail; 1702 LM w/Patti re cnfm; 1724 Patti cnfm; 1847 ack cnfm; LM w/JaB; 1850 JaB ack cnfm

Timeline

📋
▶
2 Work Order Created Jan 27, 2:07 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee Jan 27, 4:59 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 2h 51m
🗓️
▶
3 Status: Scheduled Jan 27, 6:52 PM
Status: Scheduled → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Caitlin Mcgee
Scheduled For: 2026-02-25T21:00:00.000+0000, 2026-02-26T21:00:00.000+0000, 2026-02-27T21:00:00.000+0000
👷
Technician Assigned by Caitlin Mcgee
Technician: Jacqueline Burns
📅
Dispatch Scheduled by Caitlin Mcgee Jan 28, 4:44 PM
Scheduled For: 2026-02-24T21:00:00.000+0000
🚨 18.9 business days
⏱️
▶
4 Labor Added Feb 24, 11:26 AM
Labor Added → Travel Added → 3x Expenses Added → 2x Labor Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 30
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667, 8
⏳ 2.0 business days
⏱️
3x Labor Added Feb 25, 9:37 PM
Type: Labor, Expenses
Status: Open
Qty: 0.016666666666667, 8
⏱️
2x Labor Added Feb 26, 8:57 PM
Type: Labor
Status: Open
Qty: 0.016666666666667, 8
⏱️
▶
2 2x Labor Added Feb 27, 3:47 PM
2x Labor Added → 3x Expenses Added
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 3x Expenses Added Feb 27, 3:55 PM
3x Expenses Added → 3x Expenses Added
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Feb 28, 7:53 AM
Type: Expenses
Status: Open
Qty: 1
🚗
▶
2 Travel Added Feb 28, 9:01 PM
Travel Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 11
✔️
Status: Completed by Jacqueline Burns Feb 28, 9:08 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 32d 2h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 5, 4:25 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 19h
📨
Status: Invoice Pending by Timothy Amburgey Mar 6, 11:06 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 40m
⏳ 2.0 business days
🧾
▶
2 Invoice Created Mar 9, 5:37 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3d 5h

Bottlenecks

Scheduled
Duration: 22.0 business days (threshold: 2.0 business days)
Exceeded by 20.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Jacqueline Burns
Scheduled
Feb 24, 4:00 PM
Created
Jan 27, 2:07 PM
Invoice #
SM-255861

Work Details (26)

Name Type Status Qty Amount Date
WL-03117527 Labor Open 8 $320.00 Feb 24, 11:26 AM
WL-03117530 Travel Open 30 $21.60 Feb 24, 11:27 AM
WL-03117536 Expenses Open 1 $68.00 Feb 24, 11:29 AM
WL-03117537 Expenses Open 1 $123.75 Feb 24, 11:29 AM
WL-03117538 Expenses Open 1 $403.44 Feb 24, 11:29 AM
WL-03117548 Labor Open 0.016666666666667 $830.00 Feb 24, 11:31 AM
WL-03117553 Labor Open 8 $76.00 Feb 24, 11:32 AM
WL-03120471 Labor Open 0.016666666666667 $830.00 Feb 25, 9:37 PM
WL-03120472 Labor Open 8 $76.00 Feb 25, 9:37 PM
WL-03120474 Expenses Open 1 $68.00 Feb 25, 9:38 PM
WL-03122279 Labor Open 0.016666666666667 $830.00 Feb 26, 8:57 PM
WL-03122280 Labor Open 8 $76.00 Feb 26, 8:57 PM
WL-03123734 Labor Open 0.016666666666667 $895.00 Feb 27, 3:47 PM
WL-03123735 Labor Open 8 $76.00 Feb 27, 3:47 PM
WL-03123745 Expenses Open 1 $68.00 Feb 27, 3:50 PM
WL-03123743 Expenses Open 1 $68.00 Feb 27, 3:50 PM
WL-03123744 Expenses Open 1 $68.00 Feb 27, 3:50 PM
WL-03123749 Expenses Open 1 $123.75 Feb 27, 3:55 PM
WL-03123751 Expenses Open 1 $123.75 Feb 27, 3:55 PM
WL-03123750 Expenses Open 1 $123.75 Feb 27, 3:55 PM
WL-03123753 Expenses Open 1 $340.99 Feb 27, 3:56 PM
WL-03123752 Expenses Open 1 $22.96 Feb 27, 3:56 PM
WL-03123754 Expenses Open 1 $130.00 Feb 27, 3:56 PM
WL-03124596 Expenses Open 1 $7.35 Feb 28, 7:53 AM
WL-03124743 Travel Open 30 $21.60 Feb 28, 9:01 PM
WL-03124744 Labor Open 11 $440.00 Feb 28, 9:03 PM

Details