Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340170 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Jan 27, 2026 → Feb 4, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 3, 2026
🕐 Clock stopped: Completed (Feb 4)
✗ SLA Missed
Dispatch 0.0d
Coordinators 6.6d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
6.6 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jan 27, 2026 Due: Feb 3, 2026 Completed: Feb 4, 2026 (on time)
📅
6.6 days Total Age
⏱️
6.5d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
7.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 107 days old
🚨
Primary Delay 6.5 days stuck in "Assigned"
⏱️
Total Delay 7.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
6.5d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
replaced failed gatch and used mfg check sheet to ensure bed was ready for service
🔍 Technician Findings
gatch inop
⚠️ Problem Description
gatch failure Robles, Carlos
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 27, 2:09 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 27, 3:04 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 54m
⚠️ 5.0 business days
⏱️
2x Labor Added Feb 2, 9:52 AM
Type: Labor, Parts
Status: Open
Qty: 2, 1
⏳ 3.0 business days
✔️
▶
2 Status: Completed Feb 4, 10:20 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Carlos Robles
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Feb 5, 11:37 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created Feb 6, 8:00 AM
Invoice Number: SM-253052

Bottlenecks

Assigned
Duration: 6.5 business days (threshold: 4.0 business hours)
Exceeded by 6.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Jan 27, 2:09 PM
Invoice #
SM-253052

Work Details (2)

Name Type Status Qty Amount Date
WL-03087673 Labor Open 2 $190.00 Feb 2, 9:52 AM
WL-03087674 Parts Open 1 $462.14 Feb 2, 9:52 AM

Details