Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340181 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Jan 27, 2026 → Feb 16, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 3, 2026
🕐 Clock stopped: Completed (Feb 16)
⏸ 12d excluded (parts wait + holding)
✗ SLA Missed (1d late)
Dispatch 0.0d
Material Management 9.9d
Coordinators 6.6d
Field Work 0.4d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
9.9 days
Over SLA
Coordinators
6.6 days
Over SLA
Field Work
0.4 days
Billing
0.0 days
Created: Jan 27, 2026 Due: Feb 3, 2026 Completed: Feb 17, 2026 (13 days late)
📅
14.6 days Total Age
⏱️
9.9d in Awaiting Parts Longest Stage
🔄
8 transitions Status Changes
⚠️
18.8d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Jan 28, 2026
Visit 2 Feb 16, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 107 days old
🚨
Primary Delay 9.9 days stuck in "Awaiting Parts"
⏱️
Total Delay 18.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
3.5d / 0.5d SLA
Awaiting Parts
9.9d / 3.0d SLA
Reschedule
3.0d / 2.0d SLA
Completed
0.4d / 1.0d SLA
Closed
8.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

PO # 4010587330HTM

🔧 Work Performed
replaced bent fowler assembly and broken cam card and ensured bed passed functions
🔍 Technician Findings
found unit with broken tag
⚠️ Problem Description
fowler assembly and cam card are bent and broken caused by Hercules Robles, Carlos
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 27, 2:17 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Status: Assigned Jan 27, 3:10 PM
Status: Assigned → Technician Assigned → Technician Assigned
👷
Technician Assigned by Laura Hill
Technician: a0hVU000006PqSzYAK, Carlos Robles
👷
Technician Assigned by Laura Hill
Technician: a0hVU000006PqSzYAK, Carlos Robles
⏳ 4.0 business days
📦
▶
2 Parts Requested Jan 30, 11:30 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Carlos Robles
From: Assigned
To: Awaiting Parts
Duration in Previous: 2d 20h
⏳ 2.0 business days
⏱️
Labor Added Feb 2, 9:59 AM
Type: Labor
Status: Open
Qty: 5
⚠️ 9.0 business days
🔩
▶
2 2x Parts Added Feb 12, 10:19 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by MELISSA BARRETT
From: Awaiting Parts
To: Reschedule
Duration in Previous: 12d 22h
⏳ 3.0 business days
🔩
▶
2 Parts Added Feb 16, 4:09 PM
Parts Added → Status: Completed
✔️
Status: Completed by Carlos Robles
From: Reschedule
To: Completed
Duration in Previous: 4d 5h
⏱️
Labor Added Feb 16, 4:36 PM
Type: Labor
Status: Open
Qty: 5
🏁
Status: Closed by Carlos Robles Feb 16, 7:10 PM
From: Completed
To: Closed
Duration in Previous: 3h 0m
⚠️ 8.8 business days
📄
▶
2 Status: Ready to Bill Feb 27, 1:49 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Mar 3, 12:15 PM
Invoice Number: SM-255032

Bottlenecks

Assigned
Duration: 3.5 business days (threshold: 4.0 business hours)
Exceeded by 3.0 business days
Awaiting Parts
Duration: 9.9 business days (threshold: 3.0 business days)
Exceeded by 6.9 business days
Reschedule
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 8.9 business days (threshold: 1.0 business days)
Exceeded by 7.9 business days

🔗 Related Artifacts

📦
Parts Order 00089365
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Jan 27, 2:17 PM
Invoice #
SM-255032

Work Details (5)

Name Type Status Qty Amount Date
WL-03087679 Labor Open 5 $0.00 Feb 2, 9:59 AM
WL-03102727 Parts Open 1 $1,165.35 Feb 12, 10:19 AM
WL-03102728 Expenses Open 1 $0.00 Feb 12, 10:19 AM
WL-03107537 Parts Open 1 $75.50 Feb 16, 4:09 PM
WL-03107576 Labor Open 5 $475.00 Feb 16, 4:36 PM

Details