Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340189 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Jan 27, 2026 → Jan 28, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 28)
✓ SLA Met (1d early)
Dispatch 0.0d
Coordinators 1.6d
Field Work 0.0d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.6 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Jan 27, 2026 Due: Feb 27, 2026 Completed: Jan 28, 2026 (30 days early)
📅
1.6 days Total Age
⏱️
1.7d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
1.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 107 days old
🚨
Primary Delay 1.7 days stuck in "Closed"
⏱️
Total Delay 1.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
1.5d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
preformed pm on bed per mfg instructions
🔍 Technician Findings
preformed pm
⚠️ Problem Description
pm Robles, Carlos
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 27, 2:26 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 27, 2:51 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 24m
⏱️
▶
2 Labor Added Jan 28, 1:27 PM
Labor Added → Status: Completed
✔️
Status: Completed by Carlos Robles
From: Assigned
To: Completed
Duration in Previous: 22h 36m
🏁
Status: Closed by Carlos Robles Jan 28, 1:33 PM
From: Completed
To: Closed
Duration in Previous: 4m
📄
Status: Ready to Bill by Hannah Shaw Jan 29, 12:48 PM
From: Closed
To: Ready to Bill
Duration in Previous: 23h 15m
📨
▶
2 Status: Invoice Pending Jan 29, 1:57 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Feb 2, 10:42 AM
Invoice Number: SM-252539

Bottlenecks

Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 1.0 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Jan 27, 2:26 PM
Invoice #
SM-252539

Work Details (1)

Name Type Status Qty Amount Date
WL-03081661 Labor Open 1 $0.00 Jan 28, 1:27 PM

Details