Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340190 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 23226

Jan 27, 2026 → Feb 17, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 3, 2026
✗ SLA Missed
Active: 5 biz days
Paused: 9 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 17, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
3d
▶ Clock Running
Status: Assigned
Jan 27 → Jan 30, 2026
3 business days (counted)
Running total: 3 of 5 biz days used
⏸9d
⏸ Clock Paused
Status: Awaiting Parts
Jan 30 → Feb 12, 2026
9 business days (not counted)
2d
▶ Clock Running
Status: Reschedule
Feb 12 → Feb 17, 2026
2 business days (counted)
Running total: 5 of 5 biz days used
Created: Jan 27, 2026 Completed: Feb 17, 2026
Business Days Used 5 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 27 → Jan 27 Created ▶ Running 0 0 / 5
Jan 27 → Jan 27 Ready for Scheduling ▶ Running 0 0 / 5
Jan 27 → Jan 30 Assigned ▶ Running 3 3 / 5
Jan 30 → Feb 12 Awaiting Parts ⏸ Paused 9 —
Feb 12 → Feb 17 Reschedule ▶ Running 2 5 / 5
Dispatch 0.0d
Material Management 10.0d
Coordinators 6.6d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
10.0 days
Over SLA
Coordinators
6.6 days
Over SLA
Billing
0.0 days
Created: Jan 27, 2026 Due: Feb 3, 2026 Completed: Feb 17, 2026 (13 days late)
📅
14.6 days Total Age
⏱️
10.0d in Awaiting Parts Longest Stage
🔄
7 transitions Status Changes
⚠️
18.5d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 198 days old
🚨
Primary Delay 10.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 18.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
3.5d / 0.5d SLA
Awaiting Parts
10.0d / 3.0d SLA
Reschedule
3.0d / 2.0d SLA
Closed
8.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

PO # 4010582068HTM

🔧 Work Performed
preformed repair of bent fowler assembly along with bent cam card
🔍 Technician Findings
head inop
⚠️ Problem Description
fowler assembly bent Robles, Carlos
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 27, 2:27 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 27, 3:12 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 44m
⏳ 4.0 business days
📦
▶
2 Parts Requested Jan 30, 10:43 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Matthew Bateman
From: Assigned
To: Awaiting Parts
Duration in Previous: 2d 19h
⏳ 2.0 business days
⏱️
Labor Added Feb 2, 10:14 AM
Type: Labor
Status: Open
Qty: 5
⚠️ 9.0 business days
🔩
▶
2 2x Parts Added Feb 12, 10:22 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From: Awaiting Parts
To: Reschedule
Duration in Previous: 12d 23h
⏳ 3.0 business days
🔩
Parts Added Feb 17, 10:22 AM
Type: Parts
Status: Open
Qty: 1
✔️
Status: Completed by Kenneth Lancara Feb 17, 2:11 PM
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 5d 3h, 0m
⚠️ 8.3 business days
📄
▶
2 Status: Ready to Bill Feb 27, 2:33 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🚨 91.0 business days
🧾
Invoice Created Jul 8, 5:02 PM
Invoice Number: SM-255040

Bottlenecks

Assigned
Duration: 3.5 business days (threshold: 4.0 business hours)
Exceeded by 3.0 business days
Awaiting Parts
Duration: 10.0 business days (threshold: 3.0 business days)
Exceeded by 7.0 business days
Reschedule
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 8.5 business days (threshold: 1.0 business days)
Exceeded by 7.5 business days

🔗 Related Artifacts

📦
Parts Order 00089361
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Jan 27, 2:27 PM
Invoice #
SM-255040

Work Details (4)

Name Type Status Qty Amount Date
WL-03087694 Labor Open 5 $475.00 Feb 2, 10:14 AM
WL-03102732 Parts Open 1 $1,165.35 Feb 12, 10:22 AM
WL-03102733 Expenses Open 1 $0.00 Feb 12, 10:22 AM
WL-03108470 Parts Open 1 $75.50 Feb 17, 10:22 AM

Details