Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340247 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 MERCY MEDICAL CENTER — 1000 N VILLAGE AVE, ROCKVILLE CENTRE NY, 11570

Jan 28, 2026 → Apr 4, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (16 biz days early)
Active: 3 biz days
Paused: 43 biz days
🕐 Clock stopped: Completed (Apr 5, 2026)
▶ Clock Running
Status: Created
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸43d
⏸ Clock Paused
Status: Ready for Release
Jan 28 → Mar 31, 2026
43 business days (not counted)
▶ Clock Running
Status: Scheduled
Mar 31 → Apr 5, 2026
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Completed
Apr 5 → Apr 5, 2026
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 5 → Apr 5, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Jan 28, 2026 Completed: Apr 5, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 28 → Jan 28 Created ▶ Running 0 0
Jan 28 → Mar 31 Ready for Release ⏸ Paused 43 —
Mar 31 → Apr 5 Scheduled ▶ Running 3 3
Apr 5 → Apr 5 Completed ▶ Running 0 3
Apr 5 → Apr 5 Scheduled ▶ Running 0 3
Dispatch 0.0d
Holding 44.0d (excluded)
Coordinators 4.0d
Billing 21.6d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
44.0 days
Coordinators
4.0 days
Over SLA
Billing
21.6 days
Over SLA
Created: Jan 28, 2026 Due: Apr 27, 2026 Completed: Apr 5, 2026 (22 days early)
📅
47.0 days Total Age
⏱️
44.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
22.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 200 days old
🚨
Primary Delay 44.0 days stuck in "Ready for Release"
⏱️
Total Delay 22.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
44.0d
Scheduled
4.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
21.5d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/31/2026 mklose rcvd email from Ken Robinson, confirm Davon Thursday

03/31/2026 mklose called 914-666-1195 spoke to Allen Gregory, he asked to send email to NWHClinicalEngineers@northwell.edu , try to schedule for Thursday, also adding in tlee38@northwell.edu

🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📋
▶
2 Work Order Created Jan 28, 8:12 AM
Work Order Created → Status: Ready for Release
✅
Status: Ready for Release by Mandy Newman
From: Entered
To: Ready for Release
Duration in Previous: 0m
🚨 44.0 business days
👷
▶
3 Technician Assigned Mar 31, 9:22 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-04-01T13:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Release
To: Scheduled
Duration in Previous: 62d 0h
⏳ 2.0 business days
📅
Dispatch Scheduled by Megan Klose Apr 1, 9:41 AM
Scheduled For: 2026-04-02T13:00:00.000+0000
📅
Dispatch Scheduled by Megan Klose Apr 1, 12:16 PM
Scheduled For: 2026-04-02T15:00:00.000+0000
⏳ 2.0 business days
⏱️
Labor Added Apr 2, 4:17 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 2.0 business days
✔️
▶
2 Status: Completed Apr 4, 10:50 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Davon Cox
From: Completed
To: Closed
Duration in Previous: 0m
⏳ 2.0 business days
⏱️
Labor Added Apr 7, 2:35 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Apr 7, 2:45 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 15h
💵
Status: Billing Review by Timothy Amburgey Apr 8, 1:16 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 22h 30m
🚨 20.0 business days
📨
Status: Invoice Pending by Timothy Amburgey May 5, 10:56 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 26d 21h
🧾
▶
2 Invoice Created May 5, 11:25 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 28m

Bottlenecks

Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.2 business hours
Ready to Bill
Duration: 19.8 business days (threshold: 1.0 business days)
Exceeded by 18.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Davon Cox
Scheduled
Apr 2, 11:00 AM
Created
Jan 28, 8:12 AM
Invoice #
SM-260985

Work Details (2)

Name Type Status Qty Amount Date
WL-03171132 Labor Open 0.5 $100.00 Apr 2, 4:17 PM
WL-03176101 Labor Open 0.016666666666667 $38.00 Apr 7, 2:35 PM

Details