📍 MERCY MEDICAL CENTER — 1000 N VILLAGE AVE, ROCKVILLE CENTRE NY, 11570
Jan 28, 2026 → Apr 4, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (16 biz days early)
Active: 3 biz days
Paused: 43 biz days
🕐 Clock stopped: Completed (Apr 5, 2026)
▶ Clock Running
Status: Created
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸43d
⏸ Clock Paused
Status: Ready for Release
Jan 28 → Mar 31, 2026
43 business days (not counted)
▶ Clock Running
Status: Scheduled
Mar 31 → Apr 5, 2026
3 business days (counted)
Running total: 3 of ? biz days used
Created: Jan 28, 2026Completed: Apr 5, 2026
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 28 → Jan 28
Created
▶ Running
0
0
Jan 28 → Mar 31
Ready for Release
⏸ Paused
43
—
Mar 31 → Apr 5
Scheduled
▶ Running
3
3
Dispatch0.0d
Holding44.0d (excluded)
Coordinators4.0d
Billing22.1d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
44.0 days
Coordinators
4.0 days
Over SLA
Billing
22.1 days
Over SLA
Created: Jan 28, 2026
Due: Apr 27, 2026
Completed: Apr 5, 2026 (22 days early)
📅
47.0 daysTotal Age
⏱️
44.0d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
22.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 200 days old
🚨
Primary Delay44.0 days stuck in "Ready for Release"
⏱️
Total Delay22.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
44.0d
Scheduled
4.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
22.1d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
03/31/2026 mklose rcvd email from Ken Robinson, confirm Davon Thursday.
03/31/2026 mklose called 914-666-1195 spoke to Allen Gregory, he asked to send email to NWHClinicalEngineers@northwell.edu , try to schedule for Thursday, also adding in tlee38@northwell.edu
🔧Work Performed
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
🔍Technician Findings
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞Call Description
FMI 32097
📞
Call
Completed Mar 30, 2026
03/30/2026 mklose called 516 705 1802, spoke to Kenneth Robinson. sent him email to confirm fse next week kenneth.robinson@chsli.org
📞
Call
Completed Mar 30, 2026
03/30/2026 mklose called 917-273-0041, no answer sent email
📞
Live Call_Left Message
Completed Mar 24, 2026
03/24/2026: ARoosa - Called (917) 273-004, VM/LM, Sending fu email to isidore.pilchick@chsli.org
📧
Email: Field Action Notice - FMI 32097 - GE Healthcare - Giraffe Omnibed Heater Door - MERCY MEDICAL CENTER - ROCKVILLE CENTRE, NY - WO-01340248
Completed Mar 19, 2026
To: isidore.pilchick@chsli.org
CC: angela.roosa@emsar.com; megan.klose@emsar.com; central.scheduling@emsar.com
BCC:
Attachment: FMI32097 MIC UMDC English Customer Letter.pdf
Subject: Field Action Notice - FMI 32097 - GE Healthcare - Giraffe Omnibed Heater Door - MERCY MEDICAL CENTER - ROCKVILLE CENTRE, NY - WO-01340248
Body:
Hello,
I am contacting you on behalf of GE Healthcare about a Field Safety Notice issued for certain Giraffe OmniBed and Giraffe OmniBed Carestation devices. The
WO-01340248 - FCO - DD: 4/27/2026 - - Giraffe OmniBed Carestation - ROCKVILLE CENTRE - MERCY MEDICAL CENTER
Apr 2, 2026 9:00am – 11:00pm
Work Order: WO-01340248
Account: GE Healthcare FMI
Customer Case Number: 1-557093764907
Location: MERCY MEDICAL CENTER
Address: 1000 N VILLAGE AVE, ROCKVILLE CENTRE, NY 11570
Manufacturer: GE Healthcare
Model #: Giraffe OmniBed Carestation
Serial #: TAB24270025SA
Contact Name: Ken Robinson
Contact P