Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340256 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 CARL R DARNALL ARMY MEDICAL CENTER — 36065 SANTA FE AVE, FORT HOOD TX, 76544

Jan 28, 2026 → Apr 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (9 biz days early)
Active: 12 biz days
Paused: 41 biz days
🕐 Clock stopped: Completed (Apr 14, 2026)
▶ Clock Running
Status: Created
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸41d
⏸ Clock Paused
Status: Ready for Release
Jan 28 → Mar 27, 2026
41 business days (not counted)
8d
▶ Clock Running
Status: Ready for Scheduling
Mar 27 → Apr 8, 2026
8 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 8 → Apr 8, 2026
0 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 8 → Apr 14, 2026
4 business days (counted)
Running total: 12 of ? biz days used
Created: Jan 28, 2026 Completed: Apr 14, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 28 → Jan 28 Created ▶ Running 0 0
Jan 28 → Mar 27 Ready for Release ⏸ Paused 41 —
Mar 27 → Apr 8 Ready for Scheduling ▶ Running 8 8
Apr 8 → Apr 8 Assigned ▶ Running 0 8
Apr 8 → Apr 14 Scheduled ▶ Running 4 12
Dispatch 0.0d
Holding 42.0d (excluded)
Coordinators 13.2d
Billing 13.1d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
42.0 days
Coordinators
13.2 days
Over SLA
Billing
13.1 days
Over SLA
Created: Jan 28, 2026 Due: Apr 27, 2026 Completed: Apr 14, 2026 (13 days early)
📅
53.4 days Total Age
⏱️
42.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
25.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 200 days old
🚨
Primary Delay 42.0 days stuck in "Ready for Release"
⏱️
Total Delay 25.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
42.0d
Ready for Scheduling
8.8d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
4.4d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
13.0d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
04/07/2026 mklose rharris: Confirmed with Santiago Ramos, Radames Jorge radames.j.santiagoramos.civ@health.mil for Jordan to service 5 devices Monday 4/13... 03/27/2026 YEspino Recieved an email back from Radames confirmed the devices in question. He is ready to schedule asap... 03/25/2026: ARoosa - Sent fu email to Radames Santiago about devices in question, reminding him we spoke last week on the phone. Asked for confirmation of serial #'s & credentialing requirements. radames.j.santiagoramos.civ@health.mil...03/20/2026: ARoosa - Called (254) 553-1308, Radames Santiago,Med Equip Specialist - QA/QC Manager, He has been awaiting us to contact him and get these issues resolved. sending email to radames.j.santiagoramos.civ@health.mil so he can confirm serial #'s.
🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📋
▶
2 Work Order Created Jan 28, 8:30 AM
Work Order Created → Status: Ready for Release
✅
Status: Ready for Release by Mandy Newman
From: Entered
To: Ready for Release
Duration in Previous: 0m
🚨 42.0 business days
📅
Status: Ready for Scheduling by Yessenia Espino Mar 27, 1:16 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 58d 3h
⚠️ 9.0 business days
👷
▶
4 Technician Assigned Apr 8, 8:40 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Rhonda Harris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 11d 19h
🗓️
Status: Scheduled by Rhonda Harris
From: Assigned
To: Scheduled
Duration in Previous: 3m
📅
Dispatch Scheduled by Rhonda Harris
Scheduled For: 2026-04-13T12:00:00.000+0000
⏳ 4.0 business days
⏱️
Labor Added Apr 13, 10:39 PM
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Jordan Jones Apr 13, 10:53 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5d 14h, 0m
⏳ 4.1 business days
⏱️
▶
2 Labor Added Apr 17, 11:41 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 3d 12h
🚨 13.0 business days
📨
Status: Invoice Pending by Timothy Amburgey May 5, 10:56 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17d 23h
💰
Status: Invoiced by Timothy Amburgey May 5, 11:25 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 28m
🚨 71.0 business days
🧾
Invoice Created Aug 14, 9:08 AM
Invoice Number: SM-260985

Bottlenecks

Ready for Scheduling
Duration: 8.8 business days (threshold: 1.0 business days)
Exceeded by 7.8 business days
Scheduled
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 13.0 business days (threshold: 1.0 business days)
Exceeded by 12.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Jordan Jones
Scheduled
Apr 13, 8:00 AM
Created
Jan 28, 8:30 AM
Invoice #
SM-260985

Work Details (2)

Name Type Status Qty Amount Date
WL-03184662 Labor Open 0.5 $100.00 Apr 13, 10:39 PM
WL-03190410 Labor Open 0.016666666666667 $38.00 Apr 17, 11:41 AM

Details