📍 CARL R DARNALL ARMY MEDICAL CENTER — 36065 SANTA FE AVE, FORT HOOD TX, 76544
Jan 28, 2026 → Apr 25, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (1 biz days early)
Active: 15 biz days
Paused: 46 biz days
🕐 Clock stopped: Completed (Apr 25, 2026)
▶ Clock Running
Status: Created
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸46d
⏸ Clock Paused
Status: Ready for Release
Jan 28 → Apr 3, 2026
46 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Apr 3 → Apr 8, 2026
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 8 → Apr 8, 2026
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 8 → Apr 14, 2026
4 business days (counted)
Running total: 7 of ? biz days used
8d
▶ Clock Running
Status: Reschedule
Apr 14 → Apr 25, 2026
8 business days (counted)
Running total: 15 of ? biz days used
Created: Jan 28, 2026Completed: Apr 25, 2026
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 28 → Jan 28
Created
▶ Running
0
0
Jan 28 → Apr 3
Ready for Release
⏸ Paused
46
—
Apr 3 → Apr 8
Ready for Scheduling
▶ Running
3
3
Apr 8 → Apr 8
Assigned
▶ Running
0
3
Apr 8 → Apr 14
Scheduled
▶ Running
4
7
Apr 14 → Apr 25
Reschedule
▶ Running
8
15
Dispatch0.0d
Holding47.0d (excluded)
Coordinators17.4d
Billing3.1d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
47.0 days
Coordinators
17.4 days
Over SLA
Billing
3.1 days
Over SLA
Created: Jan 28, 2026
Due: Apr 27, 2026
Completed: Apr 25, 2026 (2 days early)
📅
62.0 daysTotal Age
⏱️
47.0d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
18.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
2 visitsOn-Site Trips
📋
CoordinatorScheduling
🔄
2 On-Site Visits
(1 reschedule)
2 on-site visits — follow-up trip required
Visit 1Apr 13, 2026
Visit 2Apr 25, 2026
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 200 days old
🚨
Primary Delay47.0 days stuck in "Ready for Release"
⏱️
Total Delay18.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
47.0d
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
4.4d / 2.0d SLA
Reschedule
9.0d / 2.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
3.0d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
04/13/2026 JJones: The unit was in use. A postponement form has been completed and submitted.
04/07/2026 mklose rharris: Confirmed with Santiago Ramos, Radames Jorge radames.j.santiagoramos.civ@health.mil for Jordan to service 5 devices Monday 4/13...
03/27/2026 YEspino Recieved an email back from Radames confirmed the devices in question. He is ready to schedule asap...
03/25/2026: ARoosa - Sent fu email to Radames Santiago about devices in question, reminding him we spoke last week on the phone. Asked for confirmation of serial #'s & credentialing requirements. radames.j.santiagoramos.civ@health.mil...03/20/2026: ARoosa - Called (254) 553-1308, Radames Santiago,Med Equip Specialist - QA/QC Manager, He has been awaiting us to contact him and get these issues resolved. sending email to radames.j.santiagoramos.civ@health.mil so he can confirm serial #'s.
🔧Work Performed
Customer signed postponement form- attached
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞Call Description
FMI 32097
📧
Email Confirmation
Completed Mar 27, 2026
03/27/2026 YEspino Recieved an email back from Radames confirmed the devices in question. He is ready to schedule asap.
📧
Email
Completed Mar 25, 2026
03/25/2026: ARoosa - Sent fu email to Radames Santiago about devices in question, reminding him we spoke last week on the phone. Asked for confirmation of serial #'s & credentialing requirements. radames.j.santiagoramos.civ@health.mil...
📧
Email: Field Action Notice - FMI 32097 - GE Healthcare - Giraffe Omnibed Heater Door - CARL R DARNALL ARMY MEDICAL CENTER - FORT HOOD, TX - WO-01340258
Completed Mar 20, 2026
To: radames.j.santiagoramos.civ@health.mil
CC: angela.roosa@emsar.com; brandi.rodriguez@emsar.com; central.scheduling@emsar.com
BCC:
Attachment: FMI32097 MIC UMDC English Customer Letter.pdf
Subject: Field Action Notice - FMI 32097 - GE Healthcare - Giraffe Omnibed Heater Door - CARL R DARNALL ARMY MEDICAL CENTER - FORT HOOD, TX - WO-01340258
Body:
Hello Radames,
Thank you for taking my call today. As discussed, I am contacting you on behalf of GE Healthcare about a Field Safety Notice
📧
Live Call_Followed Up With Email
Completed Mar 20, 2026
03/20/2026: ARoosa - Called (254) 553-1308,
Radames Santiago,Med Equip Specialist - QA/QC Manager, He has been awaiting us to contact him and get these issues resolved. sending email to radames.j.santiagoramos.civ@health.mil so he can confirm serial #'s.
PDF
FMI postponement letter - Carl R. Darnall Army Medical Center
Apr 17, 2026
Timeline
📋
▶
2
Work Order Created Jan 28, 8:30 AM
Work Order Created → Status: Ready for Release
✅
Status: Ready for Release by Mandy Newman
From:Entered
To:Ready for Release
Duration in Previous:0m
🚨47.0 business days
📅
Status: Ready for Scheduling by Angela RoosaApr 3, 11:16 AM