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WO-01340318 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 St. Tammany Parish Hospital — 1202 S Ttler Street, Covington LA, 70433

Jan 28, 2026 → Apr 5, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (44 biz days late)
Active: 46 biz days
🕐 Clock stopped: Completed (Apr 5, 2026)
▶ Clock Running
Status: Created
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 28 → Jan 29, 2026
1 business day (counted)
Running total: 1 of ? biz days used
27d
▶ Clock Running
Status: Scheduled
Jan 29 → Mar 10, 2026
27 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 10 → Mar 11, 2026
1 business day (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 11 → Mar 11, 2026
0 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 11 → Mar 12, 2026
1 business day (counted)
Running total: 30 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Mar 12 → Mar 24, 2026
8 business days (counted)
Running total: 38 of ? biz days used
4d
▶ Clock Running
Status: Ready for Scheduling
Mar 24 → Mar 30, 2026
4 business days (counted)
Running total: 42 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Mar 30 → Apr 5, 2026
4 business days (counted)
Running total: 46 of ? biz days used
Created: Jan 28, 2026 Completed: Apr 5, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Jan 28 → Jan 28 Created ▶ Running 0 0
Jan 28 → Jan 28 Scheduled ▶ Running 0 0
Jan 28 → Jan 29 Ready for Scheduling ▶ Running 1 1
Jan 29 → Mar 10 Scheduled ▶ Running 27 28
Mar 10 → Mar 11 Ready for Scheduling ▶ Running 1 29
Mar 11 → Mar 11 Scheduled ▶ Running 0 29
Mar 11 → Mar 12 Ready for Scheduling ▶ Running 1 30
Mar 12 → Mar 24 Scheduled ▶ Running 8 38
Mar 24 → Mar 30 Ready for Scheduling ▶ Running 4 42
Mar 30 → Apr 5 Scheduled ▶ Running 4 46
Dispatch 0.0d
Coordinators 51.5d
Billing 2.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
51.5 days
Over SLA
Billing
2.2 days
Over SLA
Created: Jan 28, 2026 Due: Dec 31, 2026 Completed: Apr 5, 2026 (270 days early)
📅
47.0 days Total Age
⏱️
28.0d in Scheduled Longest Stage
🔄
12 transitions Status Changes
⚠️
45.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
20 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Mar 31, 2026
Visit 2 Apr 1, 2026
Visit 3 Apr 2, 2026
Visit 4 Apr 3, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 200 days old
🚨
Primary Delay 28.0 days stuck in "Scheduled"
⏱️
Total Delay 45.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
41.4d / 2.0d SLA
Ready for Scheduling
10.1d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.7d / 1.0d SLA
Invoice Pending
0.5d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/28/25 LM w/SS; 1/28/2026 1128 SS avail; 1252 LM w/Beth re cnfm; 1527 Beth cnfm; 1851 ack cnfm; LM w/SS; 2337 SS ack cnfm; 3/10/2026 1523 chg from T-F to M-Th; 1912 ack msg; LM w/SS; 3/11/2026 1339 Beth cnfm; 1617 ack cnfm; LM w/SS; 3/12/2026 1523 SS ack cnfm; 3/24/26 0728 Mon shift cxl; LM w/SS; 3/26/2026 1344 CM 2nd msg w/SS; 3/28/26 1258 SS ack chg; 4/1/2026 1513 Beth add F; 1653 ack msg; LM w/SS; 1835 SS avail; LM w/Beth re cnfm; 1956 Beth cnfm; ack cnfm; LM w/SS

Timeline

📋
▶
3 Work Order Created Jan 28, 11:00 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Jan 29, 10:05 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 23h 3m
🚨 28.0 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Mar 10, 7:12 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 40d 8h
📅
▶
2 Dispatch Scheduled Mar 11, 11:12 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 15h 59m, 0m
⏳ 2.0 business days
🗓️
Status: Scheduled by Caitlin Mcgee Mar 12, 5:06 PM
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1d 5h
⚠️ 8.9 business days
📅
▶
2 Dispatch Scheduled Mar 24, 9:43 AM
Dispatch Scheduled → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 11d 16h
⚠️ 5.0 business days
🗓️
Status: Scheduled by Wayne Rush Mar 30, 9:52 AM
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 6d 0h
⏳ 2.0 business days
⏱️
3x Labor Added Mar 31, 11:09 AM
Type: Labor
Status: Open
Qty: 1, 8
⏱️
▶
2 3x Labor Added Apr 1, 9:00 AM
3x Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
5x Labor Added Apr 2, 12:08 PM
Type: Labor, Expenses
Status: Open
Qty: 1, 8
⏱️
4x Labor Added Apr 3, 9:54 AM
Type: Labor, Expenses
Status: Open
Qty: 1, 8
⏳ 1.0 business days
🚗
▶
2 4x Travel Added Apr 5, 8:55 AM
4x Travel Added → Status: Completed
✔️
Status: Completed by Sabrina Schweitzer
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5d 23h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Apr 9, 2:27 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 5h
📨
Status: Invoice Pending by Timothy Amburgey Apr 10, 11:54 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 21h 26m
💰
▶
2 Status: Invoiced Apr 10, 4:18 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-259002

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business hours
Scheduled
Duration: 28.0 business days (threshold: 2.0 business days)
Exceeded by 26.0 business days
Ready for Scheduling
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.8 business hours
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 8.4 business days (threshold: 2.0 business days)
Exceeded by 6.4 business days
Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Sabrina Schweitzer
Scheduled
Mar 31, 8:00 AM
Created
Jan 28, 11:00 AM
Invoice #
SM-259002

Work Details (20)

Name Type Status Qty Amount Date
WL-03166668 Labor Open 1 $40.00 Mar 31, 11:09 AM
WL-03166669 Labor Open 8 $830.00 Mar 31, 11:09 AM
WL-03166670 Labor Open 1 $40.00 Mar 31, 11:09 AM
WL-03168346 Labor Open 1 $40.00 Apr 1, 9:00 AM
WL-03168347 Labor Open 8 $830.00 Apr 1, 9:00 AM
WL-03168348 Labor Open 1 $40.00 Apr 1, 9:00 AM
WL-03168349 Expenses Open 1 $6.18 Apr 1, 9:01 AM
WL-03170449 Labor Open 1 $40.00 Apr 2, 12:08 PM
WL-03170450 Labor Open 8 $830.00 Apr 2, 12:08 PM
WL-03170451 Labor Open 1 $40.00 Apr 2, 12:08 PM
WL-03170452 Expenses Open 1 $6.18 Apr 2, 12:08 PM
WL-03170453 Expenses Open 1 $6.18 Apr 2, 12:08 PM
WL-03172183 Labor Open 1 $40.00 Apr 3, 9:54 AM
WL-03172184 Labor Open 8 $830.00 Apr 3, 9:54 AM
WL-03172185 Labor Open 1 $40.00 Apr 3, 9:54 AM
WL-03172186 Expenses Open 1 $6.18 Apr 3, 9:55 AM
WL-03173884 Travel Open 118 $84.96 Apr 5, 8:55 AM
WL-03173885 Travel Open 118 $84.96 Apr 5, 8:55 AM
WL-03173886 Travel Open 118 $84.96 Apr 5, 8:55 AM
WL-03173887 Travel Open 118 $84.96 Apr 5, 8:55 AM

Details