Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340326 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Southside Regional Medical Center — 200 Medical Park Blvd, Petersburg VA, 23805

Jan 28, 2026 → Feb 7, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 4, 2026
🕐 Clock stopped: Completed (Feb 7)
✗ SLA Missed (3d late)
Dispatch 0.0d
Coordinators 8.9d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
8.9 days
Over SLA
Billing
0.0 days
Created: Jan 28, 2026 Due: Feb 4, 2026 Completed: Feb 7, 2026 (2 days late)
📅
7.9 days Total Age
⏱️
7.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
10.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jan 28, 2026
Visit 2 Feb 7, 2026

AI Analysis

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Completed with significant delays
Invoiced • 106 days old
🚨
Primary Delay 7.0 days stuck in "Assigned"
⏱️
Total Delay 10.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.9d / 1.0d SLA
Assigned
7.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
3.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
cpr isolator replaced returned bed back to service
🔍 Technician Findings
cpr isolator replaced returned bed back to service
⚠️ Problem Description
Yves Dessin: head of bed inop
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 28, 11:36 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
⏱️
2x Labor Added Jan 28, 3:22 PM
Type: Labor, Parts
Status: Open
Qty: 2, 1
👷
▶
2 Technician Assigned Jan 29, 8:59 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 21h 21m
⚠️ 7.0 business days
⏱️
▶
3 Labor Added Feb 7, 11:38 AM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Yves Dessin
From: Assigned
To: Completed
Duration in Previous: 9d 2h
🏁
Status: Closed by Yves Dessin
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.2 business days
📄
▶
2 Status: Ready to Bill Feb 12, 1:44 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🚨 31.0 business days
🧾
Invoice Created Mar 26, 9:47 AM
Invoice Number: SM-253664

Bottlenecks

Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.4 business hours
Assigned
Duration: 7.0 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business days
Closed
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Jan 28, 11:36 AM
Invoice #
SM-253664

Work Details (3)

Name Type Status Qty Amount Date
WL-03081960 Labor Open 2 $190.00 Jan 28, 3:22 PM
WL-03081961 Parts Open 1 $10.78 Jan 28, 3:22 PM
WL-03096562 Labor Open 0.25 $0.00 Feb 7, 11:38 AM

Details