Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340399 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 601 E Rollins St, Orlando FL, 32803

Jan 28, 2026 → Jan 29, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Completed (Jan 30)
✓ SLA Met (1d early)
Dispatch 0.0d
Coordinators 2.0d
Field Work 0.0d
Billing 1.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.0 days
Over SLA
Field Work
0.0 days
Billing
1.0 days
Created: Jan 28, 2026 Due: Jan 31, 2026 Completed: Jan 30, 2026 (1 days early)
📅
2.0 days Total Age
⏱️
2.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
0.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 106 days old
🚨
Primary Delay 2.0 days stuck in "Scheduled"
⏱️
Total Delay 0.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts

Timeline

📋
▶
4 Work Order Created Jan 28, 1:02 PM
Work Order Created → Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Technician Assigned by Mandy Newman
Technician: a0h8Y00000JjDuKQAV, Robert Lewis
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2026-01-28T13:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Robert Lewis Jan 29, 9:10 PM
From: Scheduled, Tech On Site
To: Tech On Site, Completed
Duration in Previous: 1d 8h, 0m
⏱️
▶
2 Labor Added Jan 29, 9:19 PM
Labor Added → Status: Closed
🏁
Status: Closed by Robert Lewis
From: Completed
To: Closed
Duration in Previous: 12m
📄
Status: Ready to Bill by Diane Patton Jan 30, 11:08 AM
From: Closed
To: Ready to Bill
Duration in Previous: 13h 45m
⏳ 1.0 business days
📨
▶
2 Status: Invoice Pending Jan 31, 1:59 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 12.0 business days
🧾
Invoice Created Feb 17, 11:10 AM
Invoice Number: SM-252733

Bottlenecks

Scheduled
Duration: 2.0 business days (threshold: 2.0 business days)
Exceeded by 0.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Robert Lewis
Scheduled
Jan 28, 8:00 AM
Created
Jan 28, 1:02 PM
Invoice #
SM-252733

Work Details (1)

Name Type Status Qty Amount Date
WL-03084263 Labor Open 0.75 $56.48 Jan 29, 9:19 PM

Details