Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340411 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Southside Regional Medical Center — 200 Medical Park Blvd, Petersburg VA, 23805

Jan 28, 2026 → Feb 24, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 4, 2026
🕐 Clock stopped: Completed (Feb 24)
✗ SLA Missed (19d late)
Dispatch 0.0d
Coordinators 20.7d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
20.7 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jan 28, 2026 Due: Feb 4, 2026 Completed: Feb 24, 2026 (19 days late)
📅
19.7 days Total Age
⏱️
19.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
24.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 106 days old
🚨
Primary Delay 19.0 days stuck in "Assigned"
⏱️
Total Delay 24.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
19.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
6.2d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/24/26 BA - PO # 4010591550HTM

🔧 Work Performed
gatch motor replaced and installed returned bed back to service
🔍 Technician Findings
gatch motor replaced and installed returned bed back to service
⚠️ Problem Description
Yves Dessin: gatch motor inop
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 28, 1:27 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
⏱️
2x Labor Added Jan 28, 3:29 PM
Type: Labor, Parts
Status: Open
Qty: 2, 1
👷
▶
2 Technician Assigned Jan 29, 9:00 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19h 31m
🚨 17.0 business days
👷
Technician Assigned by Laura Hill Feb 20, 11:28 AM
Technician: a0hVU00000740TeYAI, David Hernandez
⏳ 3.0 business days
✔️
▶
2 Status: Completed Feb 24, 1:23 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Mark Franks
From: Completed
To: Closed
Duration in Previous: 1m
⚠️ 6.0 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 3, 10:54 PM
From: Closed
To: Ready to Bill
Duration in Previous: 7d 9h
📨
Status: Invoice Pending by Hannah Shaw Mar 3, 10:59 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 5m
💰
Status: Invoiced by Hannah Shaw Mar 3, 11:08 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 8m
🚨 17.1 business days
🧾
Invoice Created Mar 26, 9:47 AM
Invoice Number: SM-255516

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours
Assigned
Duration: 19.0 business days (threshold: 4.0 business hours)
Exceeded by 18.5 business days
Closed
Duration: 6.2 business days (threshold: 1.0 business days)
Exceeded by 5.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
David Hernandez
Scheduled
N/A
Created
Jan 28, 1:27 PM
Invoice #
SM-255516

Work Details (2)

Name Type Status Qty Amount Date
WL-03082026 Labor Open 2 $190.00 Jan 28, 3:29 PM
WL-03082027 Parts Open 1 $445.69 Jan 28, 3:29 PM

Details