Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340411 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Southside Regional Medical Center — 200 Medical Park Blvd, Petersburg VA, 23805

Jan 28, 2026 → Feb 24, 2026

✅ Completed

P5

SLA Clock

5 business days from creation · Target: Feb 4, 2026

✗ SLA Missed (13 biz days late)

Active: 18 biz days

Budget: 5 biz days

🕐 Clock stopped: Completed (Feb 24, 2026)

SLA Target

▶ Clock Running

Status: Created

Jan 28 → Jan 28, 2026

0 business days (counted)

Running total: 0 of 5 biz days used

▶ Clock Running

Status: Ready for Scheduling

Jan 28 → Jan 29, 2026

1 business day (counted)

Running total: 1 of 5 biz days used

17d

▶ Clock Running

Status: Assigned

Jan 29 → Feb 24, 2026

17 business days (counted)

Running total: 18 of 5 biz days used

Created: Jan 28, 2026 Completed: Feb 24, 2026

Business Days Used 18 / 5

0 5d budget +13d over

Show SLA Clock Detail (3 periods)

Period	Status	Clock	Biz Days	Running Total
Jan 28 → Jan 28	Created	▶ Running	0	0 / 5
Jan 28 → Jan 29	Ready for Scheduling	▶ Running	1	1 / 5
Jan 29 → Feb 24	Assigned	▶ Running	17	18 / 5

Dispatch 0.0d

Coordinators 19.7d

Field Work 0.0d

Billing 0.0d

✗ SLA Missed

Dispatch
0.0 days

Coordinators
19.7 days
Over SLA

Field Work
0.0 days

Billing
0.0 days

Created: Jan 28, 2026 Due: Feb 4, 2026 Completed: Feb 24, 2026 (19 days late)

📅

18.7 days Total Age

⏱️

18.0d in Assigned Longest Stage

🔄

7 transitions Status Changes

⚠️

23.4d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

2 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Generating AI analysis...

Completed with significant delays

Invoiced • 197 days old

🚨

Primary Delay 18.0 days stuck in "Assigned"

⏱️

Total Delay 23.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Ready for Scheduling

1.7d / 1.0d SLA

Assigned

18.0d / 0.5d SLA

Completed

0.0d / 1.0d SLA

Closed

6.2d / 1.0d SLA

Ready to Bill

0.0d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/24/26 BA - PO # 4010591550HTM

🔧 Work Performed

                        gatch motor replaced and installed 
returned bed back to service                    

🔍 Technician Findings

                        gatch motor replaced and installed 
returned bed back to service                    

⚠️ Problem Description

                        Yves Dessin: gatch motor inop                    

📄 Description

                        Bed, Electric                    

Timeline

📋

▶

2 Work Order Created Jan 28, 1:27 PM

Work Order Created → Status: Ready for Scheduling

📅

Status: Ready for Scheduling by Kimberly Hardison

From: Entered

To: Ready for Scheduling

Duration in Previous: 1m

⏱️

2x Labor Added Jan 28, 3:29 PM

Type: Labor, Parts

Status: Open

Qty: 2, 1

👷

▶

2 Technician Assigned Jan 29, 9:00 AM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Laura Hill

From: Ready for Scheduling

To: Assigned

Duration in Previous: 19h 31m

🚨 16.0 business days

👷

Technician Assigned by Laura Hill Feb 20, 11:28 AM

Technician: a0hVU00000740TeYAI, David Hernandez

⏳ 3.0 business days

✔️

▶

2 Status: Completed Feb 24, 1:23 PM

Status: Completed → Status: Closed

🏁

Status: Closed by Mark Franks

From: Completed

To: Closed

Duration in Previous: 1m

⚠️ 6.0 business days

📄

Status: Ready to Bill by Hannah Shaw Mar 3, 10:54 PM

From: Closed

To: Ready to Bill

Duration in Previous: 7d 9h

📨

Status: Invoice Pending by Hannah Shaw Mar 3, 10:59 PM

From: Ready to Bill

To: Invoice Pending

Duration in Previous: 5m

💰

Status: Invoiced by Hannah Shaw Mar 3, 11:08 PM

From: Invoice Pending

To: Invoiced

Duration in Previous: 8m

🚨 17.1 business days

🧾

Invoice Created Mar 26, 9:47 AM

Invoice Number: SM-255516

Bottlenecks

Ready for Scheduling

Duration: 1.7 business days (threshold: 1.0 business days)

Exceeded by 5.5 business hours

Assigned

Duration: 18.0 business days (threshold: 4.0 business hours)

Exceeded by 17.5 business days

Closed

Duration: 6.2 business days (threshold: 1.0 business days)

Exceeded by 5.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

P5

Type

Repair

Branch

N/A

Technician

David Hernandez

Scheduled

N/A

Created

Jan 28, 1:27 PM

Invoice #

SM-255516

Work Details (2)

Name	Type	Status	Qty	Amount	Date
WL-03082026	Labor	Open	2	$190.00	Jan 28, 3:29 PM
WL-03082027	Parts	Open	1	$445.69	Jan 28, 3:29 PM