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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340414 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 ST PETERS HOSPITAL — 315 S MANNING BLVD, ALBANY NY, 12208

Jan 28, 2026 → Feb 11, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 14, 2026
✓ SLA Met (1 biz days early)
Active: 11 biz days
🕐 Clock stopped: Invoiced (Feb 12, 2026)
▶ Clock Running
Status: Created
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Jan 28 → Jan 30, 2026
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Entered
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 2 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Jan 30 → Feb 11, 2026
8 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 11 → Feb 12, 2026
1 business day (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Completed
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 11 of ? biz days used
Created: Jan 28, 2026 Invoiced: Feb 12, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 28 → Jan 28 Created ▶ Running 0 0
Jan 28 → Jan 30 Scheduled ▶ Running 2 2
Jan 30 → Jan 30 Entered ▶ Running 0 2
Jan 30 → Feb 11 Scheduled ▶ Running 8 10
Feb 11 → Feb 12 Tech On Site ▶ Running 1 11
Feb 12 → Feb 12 Completed ▶ Running 0 11
Dispatch 2.0d
Coordinators 10.9d
Field Work 1.0d
Billing 13.9d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Coordinators
10.9 days
Over SLA
Field Work
1.0 days
Over SLA
Billing
13.9 days
Over SLA
Created: Jan 28, 2026 Due: Feb 14, 2026 Completed: Feb 12, 2026 (2 days early)
📅
10.7 days Total Age
⏱️
22.8d in L2 Review Longest Stage
🔄
10 transitions Status Changes
⚠️
19.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 199 days old
🚨
Primary Delay 22.8 days stuck in "L2 Review"
⏱️
Total Delay 19.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
10.9d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
L2 Screening
2.0d / 1.0d SLA
L2 Review
22.8d
Ready to Bill
11.0d / 1.0d SLA
Invoice Pending
2.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/30/2026 RArnold -Reassigning to April for 02/11


01/28/2026 RArnold - WO for replacement scale only. Dispatching to Carlos for 02/04

🔧 Work Performed
Installation of 1 Panda iRes Warmer scale installation complete.
🔍 Technician Findings
Installation of 1 Panda iRes Warmer scale installation complete.
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): N/A Scale serial number(s): P310799L *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
GEHC MIC Installation - 5 PANDA

Timeline

📋
Work Order Created Jan 28, 1:31 PM
Work Order: WO-01340414
Type: Installation
Priority: PC
📅
▶
3 Dispatch Scheduled Jan 28, 1:36 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Carlos Puebla
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 5m
⏳ 3.0 business days
🆕
▶
4 Status: Entered Jan 30, 5:03 PM
Status: Entered → Dispatch Scheduled → Technician Assigned → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-11T13:00:00.000+0000
👷
Technician Assigned by Rebecca Arnold
Technician: April Nuovo
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 2m
⚠️ 8.9 business days
🔧
Status: Tech On Site by April Nuovo Feb 11, 10:10 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 11d 17h
⏱️
4x Labor Added Feb 11, 1:41 PM
Type: Labor, Expenses
Status: Open
Qty: 1, 0.75
✔️
Status: Completed by April Nuovo Feb 11, 7:12 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 9h 2m, 0m
⏳ 2.6 business days
⏱️
▶
2 Labor Added Feb 16, 10:31 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 4d 15h
⏳ 2.0 business days
👀
Status: L2 Review by Sean Currie Feb 18, 12:57 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 2d 2h
🚨 23.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 20, 9:14 AM
From: L2 Review
To: Ready to Bill
Duration in Previous: 29d 19h
🚨 11.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Apr 3, 12:52 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 14d 3h
⏳ 3.0 business days
🧾
▶
2 Invoice Created Apr 7, 5:28 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 4d 4h

Bottlenecks

Scheduled
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.4 business hours
Scheduled
Duration: 8.2 business days (threshold: 2.0 business days)
Exceeded by 6.2 business days
Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.2 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
L2 Screening
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days
Invoice Pending
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
April Nuovo
Scheduled
Feb 11, 8:00 AM
Created
Jan 28, 1:31 PM
Invoice #
SM-258373

Work Details (5)

Name Type Status Qty Amount Date
WL-03101063 Labor Open 1 $0.00 Feb 11, 1:41 PM
WL-03101064 Labor Open 1 $100.00 Feb 11, 1:41 PM
WL-03101065 Labor Open 0.75 $100.00 Feb 11, 1:41 PM
WL-03101066 Expenses Open 1 $0.00 Feb 11, 1:41 PM
WL-03106937 Labor Open 0.016666666666667 $38.00 Feb 16, 10:31 AM

Details