Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340466 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Jan 28, 2026 → Feb 4, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 4, 2026
🕐 Clock stopped: Completed (Feb 4)
✓ SLA Met
Dispatch 0.0d
Coordinators 6.5d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
6.5 days
Over SLA
Billing
0.1 days
Created: Jan 28, 2026 Due: Feb 4, 2026 Completed: Feb 4, 2026 (on time)
📅
5.5 days Total Age
⏱️
5.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
5.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 106 days old
🚨
Primary Delay 5.0 days stuck in "Assigned"
⏱️
Total Delay 5.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.5d / 1.0d SLA
Assigned
5.0d / 0.5d SLA
Closed
2.1d / 1.0d SLA
WO Correction Needed
0.1d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2.4.26 hshaw - Work Performed stated; replaced mattresses cover as it was ripped. Please enter the part# to WOD even though it was supplied by customer.

🔧 Work Performed
replaced mattresses cover as it was ripped MATTRESS COVER PART NUMBER IS mslb54-CVR
🔍 Technician Findings
found mattress cover was ripped
⚠️ Problem Description
Carlos Robles: mattress cover ripped
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 28, 3:04 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 4m
👷
▶
2 Technician Assigned Jan 29, 9:07 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17h 58m
⏳ 3.0 business days
⏱️
Labor Added Feb 2, 9:43 AM
Type: Labor
Status: Open
Qty: 3
⏳ 3.0 business days
✔️
Status: Completed by Carlos Robles Feb 4, 9:33 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 6d 0h, 0m
✏️
Status: WO Correction Needed by Hannah Shaw Feb 4, 12:05 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 2h 31m
🏁
Status: Closed by Carlos Robles Feb 4, 12:43 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 37m
🔩
▶
3 Parts Added Feb 5, 11:21 AM
Parts Added → Status: Ready to Bill → Status: Invoiced
📄
Status: Ready to Bill by Hannah Shaw
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 22h 39m, 0m
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Feb 6, 8:00 AM
Invoice Number: SM-253048

Bottlenecks

Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours
Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Jan 28, 3:04 PM
Invoice #
SM-253048

Work Details (2)

Name Type Status Qty Amount Date
WL-03087657 Labor Open 3 $285.00 Feb 2, 9:43 AM
WL-03092929 Parts Open 1 $0.00 Feb 5, 11:21 AM

Details