Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340485 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Jan 28, 2026 → Feb 4, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 4, 2026
🕐 Clock stopped: Completed (Feb 4)
✓ SLA Met
Dispatch 0.0d
Coordinators 6.4d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
6.4 days
Over SLA
Billing
0.0 days
Created: Jan 28, 2026 Due: Feb 4, 2026 Completed: Feb 4, 2026 (on time)
📅
5.4 days Total Age
⏱️
5.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
5.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 106 days old
🚨
Primary Delay 5.0 days stuck in "Assigned"
⏱️
Total Delay 5.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.4d / 1.0d SLA
Assigned
5.0d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
found cpr iso has failed and inop, also found hercules system was not working due to the power cord had failed replaced cord with one ge gave me and tested bed per mfg test sheet bed is ready for use
🔍 Technician Findings
head of bed inop and hercules was inop
⚠️ Problem Description
CPR iso failed and Hercules diag found Hercules was inop Robles, Carlos
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 28, 3:52 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 29, 9:08 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17h 15m
⏳ 3.0 business days
⏱️
Labor Added Feb 2, 10:22 AM
Type: Labor
Status: Open
Qty: 3
⏳ 3.0 business days
🔩
▶
2 2x Parts Added Feb 4, 9:46 AM
2x Parts Added → Status: Completed
✔️
Status: Completed by Carlos Robles
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 6d 0h, 0m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Feb 5, 11:03 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Feb 6, 8:00 AM
Invoice Number: SM-253044

Bottlenecks

Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours
Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Jan 28, 3:52 PM
Invoice #
SM-253044

Work Details (3)

Name Type Status Qty Amount Date
WL-03087711 Labor Open 3 $285.00 Feb 2, 10:22 AM
WL-03090905 Parts Open 1 $10.78 Feb 4, 9:46 AM
WL-03090906 Parts Open 2 $11.94 Feb 4, 9:46 AM

Details