Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340524 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Ascension Providence Hospital — 6901 Medical Pkwy, Waco TX, 76712

Jan 28, 2026 → Feb 15, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (10 biz days late)
Active: 12 biz days
🕐 Clock stopped: Completed (Feb 15, 2026)
▶ Clock Running
Status: Created
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 28 → Jan 29, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 1 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Jan 29 → Feb 3, 2026
3 business days (counted)
Running total: 4 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Feb 3 → Feb 15, 2026
8 business days (counted)
Running total: 12 of ? biz days used
Created: Jan 28, 2026 Completed: Feb 15, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jan 28 → Jan 28 Created ▶ Running 0 0
Jan 28 → Jan 28 Scheduled ▶ Running 0 0
Jan 28 → Jan 29 Ready for Scheduling ▶ Running 1 1
Jan 29 → Jan 29 Scheduled ▶ Running 0 1
Jan 29 → Jan 29 Scheduled ▶ Running 0 1
Jan 29 → Jan 29 Ready for Scheduling ▶ Running 0 1
Jan 29 → Feb 3 Ready for Scheduling ▶ Running 3 4
Feb 3 → Feb 15 Scheduled ▶ Running 8 12
Dispatch 0.0d
Coordinators 13.4d
Billing 3.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
13.4 days
Over SLA
Billing
3.4 days
Over SLA
Created: Jan 28, 2026 Due: Dec 31, 2026 Completed: Feb 15, 2026 (319 days early)
📅
12.1 days Total Age
⏱️
8.4d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
11.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
32 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Feb 9, 2026
Visit 2 Feb 10, 2026
Visit 3 Feb 11, 2026
Visit 4 Feb 12, 2026
Visit 5 Feb 13, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 197 days old
🚨
Primary Delay 8.4 days stuck in "Scheduled"
⏱️
Total Delay 11.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
8.4d / 2.0d SLA
Ready for Scheduling
5.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/28/2026 1428 CM ack msg; LM w/SS; 1514 SS decline; 1829 LM w/BB; 1836 BB avail T-F; 1/29/26 LM w/Beth re cnfm; 1253 Beth cnfm; 1448 ack cnfm; LM w/BB; 2/3/2026 1416 CM 2nd msg w/BB; 1417 BB ack cnfm

Timeline

📋
▶
2 Work Order Created Jan 28, 6:30 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee Jan 28, 6:47 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 16m
📅
▶
4 Dispatch Scheduled Jan 29, 9:54 AM
Dispatch Scheduled → Status: Scheduled → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 15h 7m
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 2m, 0m
📅
Dispatch Scheduled by Wayne Rush
Scheduled For: 2026-02-10T17:00:00.000+0000
⏳ 4.0 business days
👷
▶
2 Technician Assigned Feb 3, 4:09 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 5d 6h
⚠️ 7.0 business days
💵
▶
2 15x Expenses Added Feb 11, 2:33 PM
15x Expenses Added → 9x Labor Added
⏱️
9x Labor Added
Type: Labor
Status: Open
Qty: 7.5, 0.5, 3
⏱️
Labor Added Feb 11, 3:19 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 3.0 business days
⏱️
4x Labor Added Feb 13, 9:19 AM
Type: Labor
Status: Open
Qty: 0.5, 3
⏳ 1.0 business days
⏱️
3x Labor Added Feb 15, 11:30 AM
Type: Labor
Status: Open
Qty: 0.5, 6, 8
✔️
Status: Completed by Breyn Bailey Feb 15, 11:39 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 11d 19h, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 19, 3:56 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 4h
📨
Status: Invoice Pending by Timothy Amburgey Feb 20, 10:29 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 32m
⏳ 2.0 business days
🧾
▶
2 Invoice Created Feb 23, 4:05 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3d 5h

Bottlenecks

Ready for Scheduling
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.2 business hours
Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 8.4 business days (threshold: 2.0 business days)
Exceeded by 6.4 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Breyn Bailey
Scheduled
Feb 10, 12:00 PM
Created
Jan 28, 6:30 PM
Invoice #
SM-254574

Work Details (32)

Name Type Status Qty Amount Date
WL-03101284 Expenses Open 1 $741.92 Feb 11, 2:33 PM
WL-03101285 Expenses Open 1 $122.55 Feb 11, 2:33 PM
WL-03101286 Expenses Open 1 $68.00 Feb 11, 2:33 PM
WL-03101287 Expenses Open 1 $122.55 Feb 11, 2:33 PM
WL-03101288 Expenses Open 1 $68.00 Feb 11, 2:33 PM
WL-03101289 Expenses Open 1 $122.55 Feb 11, 2:33 PM
WL-03101290 Expenses Open 1 $68.00 Feb 11, 2:33 PM
WL-03101291 Expenses Open 1 $122.55 Feb 11, 2:33 PM
WL-03101292 Expenses Open 1 $68.00 Feb 11, 2:33 PM
WL-03101293 Expenses Open 1 $68.00 Feb 11, 2:33 PM
WL-03101294 Expenses Open 1 $232.63 Feb 11, 2:33 PM
WL-03101295 Expenses Open 1 $26.63 Feb 11, 2:33 PM
WL-03101296 Expenses Open 1 $90.00 Feb 11, 2:33 PM
WL-03101297 Travel Open 10 $7.20 Feb 11, 2:33 PM
WL-03101298 Travel Open 10 $7.20 Feb 11, 2:33 PM
WL-03101312 Labor Open 7.5 $300.00 Feb 11, 2:37 PM
WL-03101313 Labor Open 0.5 $20.00 Feb 11, 2:37 PM
WL-03101314 Labor Open 3 $830.00 Feb 11, 2:37 PM
WL-03101315 Labor Open 5 $76.00 Feb 11, 2:37 PM
WL-03101316 Labor Open 0.5 $20.00 Feb 11, 2:37 PM
WL-03101317 Labor Open 0.5 $20.00 Feb 11, 2:37 PM
WL-03101318 Labor Open 3 $830.00 Feb 11, 2:37 PM
WL-03101319 Labor Open 5 $76.00 Feb 11, 2:37 PM
WL-03101320 Labor Open 0.5 $20.00 Feb 11, 2:37 PM
WL-03101418 Labor Open 0.5 $0.00 Feb 11, 3:19 PM
WL-03104641 Labor Open 0.5 $20.00 Feb 13, 9:19 AM
WL-03104642 Labor Open 3 $830.00 Feb 13, 9:19 AM
WL-03104643 Labor Open 5 $76.00 Feb 13, 9:19 AM
WL-03104644 Labor Open 0.5 $20.00 Feb 13, 9:19 AM
WL-03106454 Labor Open 0.5 $20.00 Feb 15, 11:30 AM
WL-03106455 Labor Open 6 $830.00 Feb 15, 11:30 AM
WL-03106456 Labor Open 8 $320.00 Feb 15, 11:30 AM

Details