Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340531 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Bozeman Deaconess Hospital — 915 Highland Blvd, Bozeman MT, 59715

Jan 28, 2026 → Jan 30, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Feb 2)
✗ SLA Missed (2d late)
Coordinators 2.3d
Field Work 0.0d
Billing 1.5d
✗ SLA Missed
Coordinators
2.3 days
Over SLA
Field Work
0.0 days
Billing
1.5 days
Created: Jan 29, 2026 Due: Dec 31, 2026 Completed: Jan 30, 2026 (335 days early)
📅
2.0 days Total Age
⏱️
4.0d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
3.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 106 days old
🚨
Primary Delay 4.0 days stuck in "Closed"
⏱️
Total Delay 3.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Scheduled
2.3d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Credentialing

Timeline

📋
Work Order Created Jan 28, 8:36 PM
Work Order: WO-01340531
Type: CSOL Services
Priority: PSM
⏱️
Labor Added Jan 28, 8:42 PM
Type: Labor
Status: Open
Qty: 2
⏳ 2.4 business days
✔️
Status: Completed by Diane Rovatsos Feb 1, 9:24 PM
From: Scheduled
To: Completed
Duration in Previous: 4d 0h
🏁
Status: Closed by Diane Rovatsos Feb 1, 9:29 PM
From: Completed
To: Closed
Duration in Previous: 5m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 5, 3:11 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 17h
📨
Status: Invoice Pending by Hannah Shaw Feb 5, 5:35 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2h 23m
⏳ 1.8 business days
💰
▶
2 Status: Invoiced Feb 6, 6:22 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253126

Bottlenecks

Scheduled
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.4 business hours
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Diane Rovatsos
Scheduled
Jan 28, 12:00 PM
Created
Jan 28, 8:36 PM
Invoice #
SM-253126

Work Details (1)

Name Type Status Qty Amount Date
WL-03082611 Labor Open 2 $70.00 Jan 28, 8:42 PM

Details