Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340540 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Jan 29, 2026 → Jan 29, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 5, 2026
🕐 Clock stopped: Completed (Jan 29)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 0.6d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.6 days
Over SLA
Billing
0.0 days
Created: Jan 29, 2026 Due: Feb 5, 2026 Completed: Jan 29, 2026 (7 days early)
📅
0.6 days Total Age
⏱️
1.7d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
0.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 105 days old
🚨
Primary Delay 1.7 days stuck in "Closed"
⏱️
Total Delay 0.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.5d / 0.5d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
reset side foot pedals - returned unit to service
🔍 Technician Findings
found side foot pedals inop
⚠️ Problem Description
repair request side pedals inop Sebzda, Matthew
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Jan 29, 8:18 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 29, 9:04 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 45m
⏱️
▶
2 2x Labor Added Jan 29, 1:21 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 4h 17m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 30, 1:28 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 0h
📨
Status: Invoice Pending by Hannah Shaw Jan 30, 1:50 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 21m, 0m
🚨 11.0 business days
🧾
Invoice Created Feb 13, 10:25 AM
Invoice Number: SM-252688

Bottlenecks

Assigned
Duration: 4.3 business hours (threshold: 4.0 business hours)
Exceeded by 0.3 business hours
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Jan 29, 8:18 AM
Invoice #
SM-252688

Work Details (2)

Name Type Status Qty Amount Date
WL-03083389 Labor Open 0.25 $0.00 Jan 29, 1:21 PM
WL-03083390 Labor Open 0.5 $0.00 Jan 29, 1:21 PM

Details