Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340649 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair/PM • PSM

📍 Moog Inc — 500 Jamison Rd, East Aurora NY, 14052

Jan 29, 2026 → Present

🟢 On Track

PSM

SLA Clock

Last business day of January 2026 · Target: Jan 30, 2026

⚠ 137 biz days overdue

Active: 138 biz days

▶ Clock Running

Status: Created

Jan 29 → Jan 29, 2026

0 business days (counted)

Running total: 0 of ? biz days used

138d

▶ Clock Running

Status: Assigned

Jan 29 → Aug 17, 2026

138 business days (counted)

Running total: 138 of ? biz days used

Created: Jan 29, 2026 Today

Show SLA Clock Detail (2 periods)

Period	Status	Clock	Biz Days	Running Total
Jan 29 → Jan 29	Created	▶ Running	0	0
Jan 29 → Aug 17	Assigned	▶ Running	138	138

Dispatch 0.0d

⚠ Overdue

Dispatch
0.0 days

Created: Jan 29, 2026 Due: Mar 1, 2026 (169 days overdue)

📅

138.6 days Total Age

⏱️

0.0d in Entered Longest Stage

🔄

1 transitions Status Changes

✅

On time Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

0 lines Work Details

📋

Coordinator Scheduling

AI Analysis

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On Track

Assigned • 199 days old

✅

No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

💬 Activities, Notes & Communications

⚠️ Problem Description

                        Approval Note
23.01.2026          15:17:20            WIGEORGE

wes mceuen
____________________
Note
23.01.2026          15:10:48            WF-BATCH
Agent: WIGEORGE Timestamp: 2026-01-23 15:10:42
warranty from 6008264056; I suspect a leak in the contra flow area, maybe vent valve.

unit is stable with internal leak, but unstable with external. Verified external leak on second unit.                    

📄 Description

                        Bench, LD, 120VAC, DS-302 Remo                    

📞 Call Description

                        VPD Bench Repair Warranty                    

Timeline

📋

▶

3 Work Order Created Jan 29, 10:29 AM

Work Order Created → Technician Assigned → Status: Assigned

👷

Technician Assigned by Kim Pearson

Technician: Minh Huynh

👷

Status: Assigned by Kim Pearson

From: Entered

To: Assigned

Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Assigned

Priority

PSM

Type

Repair/PM

Branch

ERLA - PROD

Technician

Minh Huynh

Scheduled

N/A

Created

Jan 29, 10:29 AM

Invoice #

N/A