Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (23 biz days late)
Active: 25 biz days
🕐 Clock stopped: Completed (Mar 6, 2026)
▶ Clock Running
Status: Created
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Assigned
Jan 29 → Feb 27, 2026
20 business days (counted)
Running total: 20 of ? biz days used
5d
▶ Clock Running
Status: Tech On Site
Feb 27 → Mar 6, 2026
5 business days (counted)
Running total: 25 of ? biz days used
Created: Jan 29, 2026Completed: Mar 6, 2026
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 29 → Jan 29
Created
▶ Running
0
0
Jan 29 → Feb 27
Assigned
▶ Running
20
20
Feb 27 → Mar 6
Tech On Site
▶ Running
5
25
Dispatch0.0d
Holding6.0d (excluded)
Coordinators21.0d
Field Work6.0d
Billing12.9d
✗ SLA Missed
Dispatch
0.0 days
Holding(excluded from total)
6.0 days
Coordinators
21.0 days
Over SLA
Field Work
6.0 days
Over SLA
Billing
12.9 days
Over SLA
Created: Jan 29, 2026
Due: Mar 1, 2026
Completed: Mar 5, 2026 (3 days late)
📅
25.0 daysTotal Age
⏱️
21.0d in AssignedLongest Stage
🔄
9 transitionsStatus Changes
⚠️
36.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
10 linesWork Details
🏠
2 visitsOn-Site Trips
📋
CoordinatorScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1Feb 26, 2026
Visit 2Feb 27, 2026
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 199 days old
🚨
Primary Delay21.0 days stuck in "Assigned"
⏱️
Total Delay36.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
21.0d / 0.5d SLA
Tech On Site
6.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.8d / 1.0d SLA
Billing Review
0.3d / 2.0d SLA
On Hold
6.0d
Ready to Bill
0.7d / 1.0d SLA
Invoice Pending
12.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3/9/26 MMcNamara On hold. Parts issue in CRM
Also used R2011302 64907102 670081052 x 4
🔧Work Performed
2/26/2026 evaluated, removed vacuum system, started cleaning, rebuilt spec-tube (Pre-burned filaments) Put spec-tube on test fixture.
2/27/2026 Reassembled and restarted.
3/5/2026 Replaced ion source board. (Old Style) and mechanical pump (leaking oil) and restarted. Filament 1 good,1.9 filament 2 good 2.3
3/5/26 Perform fine test procedure, record parameter, chart record N/A Unit leak check ok
shut off unit, drained oil from pump, pack it up, ship unit back to customer. leak rate ranging
-09.
🔍Technician Findings
CALIBRATION FAILED, MECHANICAL PUMP LEAKING OIL.
⚠️Problem Description
Note
20.01.2026 14:19:04 WF-BATCH
Agent: WIGEORGE Timestamp: 2026-01-20 14:18:57
"• Shows high alarm. Has cleaned it 3 times. All valves and body have been cleaned. Replaced filaments twice and it did not resolve issue.
• Part number VSMR151
• Serial # LL0911L898
• Will need RA number and paperwork to send this to Agilent for repair."
Bench overhaul
📄Description
VS MR15 Mobile Leak Detector
📞Call Description
VPD Bench Overhaul Trade
Mar 9, 2026 9:14am
@MICHAEL MCNAMARA @Kim Pearson WO has been reviewed.
Timeline
📋
▶
3
Work Order Created Jan 29, 10:39 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician:a0hF0000002XLPBIA4, Minh Huynh
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:0m
🚨21.0 business days
🔧
▶
2
Status: Tech On Site Feb 27, 8:49 AM
Status: Tech On Site → 7x Labor Added
⏱️
7x Labor Added
Type:Labor, Parts
Status:Open
Qty:4, 3, 1
⚠️5.0 business days
🔩
3x Parts Added Mar 5, 10:11 AM
Type:Parts
Status:Open
Qty:1
⏳2.0 business days
✔️
Status: Completed by Minh HuynhMar 6, 12:09 PM
From:Tech On Site
To:Completed
Duration in Previous:7d 3h
🏁
Status: Closed by Minh HuynhMar 6, 12:14 PM
From:Completed
To:Closed
Duration in Previous:5m
⏳2.0 business days
💵
Status: Billing Review by Hannah ShawMar 9, 9:14 AM
From:Closed
To:Billing Review
Duration in Previous:2d 19h
⏸️
Status: On Hold by MICHAEL MCNAMARAMar 9, 11:34 AM
From:Billing Review
To:On Hold
Duration in Previous:2h 20m
⚠️5.9 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARAMar 16, 6:48 AM
From:On Hold
To:Ready to Bill
Duration in Previous:6d 19h
📨
Status: Invoice Pending by Hannah ShawMar 16, 12:22 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:5h 33m
🚨12.0 business days
💰
▶
2
Status: Invoiced Mar 31, 3:04 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-256620
Bottlenecks
Assigned
Duration: 21.0 business days (threshold: 4.0 business hours)
Exceeded by 20.5 business days
Tech On Site
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.8 business hours
Invoice Pending
Duration: 12.0 business days (threshold: 2.0 business days)