Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340664 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Jan 29, 2026 → Feb 4, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 5, 2026
🕐 Clock stopped: Completed (Feb 4)
✓ SLA Met (1d early)
Dispatch 0.0d
Coordinators 5.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.0 days
Over SLA
Billing
0.0 days
Created: Jan 29, 2026 Due: Feb 5, 2026 Completed: Feb 4, 2026 (1 days early)
📅
5.0 days Total Age
⏱️
4.4d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
3.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 105 days old
🚨
Primary Delay 4.4 days stuck in "Assigned"
⏱️
Total Delay 3.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.7d / 1.0d SLA
Assigned
4.4d / 0.5d SLA
Closed
0.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2.4.26 hshaw - chat tech to confirm the part# is valid.

🔧 Work Performed
replaced batteries and used mfg work sheet to ensure bed is ready for used
🔍 Technician Findings
bed wont hold charge
⚠️ Problem Description
Carlos Robles: bed wont hold charge
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 29, 10:42 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Jan 29, 3:59 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Laura Hill
Technician: Carlos Robles
⏳ 3.0 business days
⏱️
Labor Added Feb 2, 10:25 AM
Type: Labor
Status: Open
Qty: 2
⏳ 3.0 business days
🔩
▶
2 Parts Added Feb 4, 9:08 AM
Parts Added → Status: Completed
✔️
Status: Completed by Carlos Robles
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 5d 17h, 0m
📄
▶
2 Status: Ready to Bill Feb 4, 12:26 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Feb 5, 8:00 AM
Invoice Number: SM-252972

Bottlenecks

Assigned
Duration: 4.4 business days (threshold: 4.0 business hours)
Exceeded by 3.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Jan 29, 10:42 AM
Invoice #
SM-252972

Work Details (2)

Name Type Status Qty Amount Date
WL-03087718 Labor Open 2 $190.00 Feb 2, 10:25 AM
WL-03090874 Parts Open 2 $136.05 Feb 4, 9:08 AM

Details