Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340665 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Jan 29, 2026 → Feb 17, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 5, 2026
🕐 Clock stopped: Completed (Feb 17)
⏸ 13d excluded (parts wait + holding)
✗ SLA Missed
Dispatch 0.0d
Material Management 10.0d
Coordinators 5.0d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
10.0 days
Over SLA
Coordinators
5.0 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jan 29, 2026 Due: Feb 5, 2026 Completed: Feb 17, 2026 (11 days late)
📅
14.0 days Total Age
⏱️
10.0d in Awaiting Parts Longest Stage
🔄
7 transitions Status Changes
⚠️
18.4d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 105 days old
🚨
Primary Delay 10.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 18.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.7d / 1.0d SLA
Assigned
4.4d / 0.5d SLA
Awaiting Parts
10.0d / 3.0d SLA
Completed
0.0d / 1.0d SLA
Closed
8.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

PO # 4010583713HTM

🔧 Work Performed
replaced broken top right handle and used mfg worksheet to ensure bed is ready for use
🔍 Technician Findings
side rail snapped off
⚠️ Problem Description
Carlos Robles: top right handle snapped off
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Jan 29, 10:42 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 29, 3:59 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5h 16m
⏳ 3.0 business days
⏱️
Labor Added Feb 2, 10:28 AM
Type: Labor
Status: Open
Qty: 2
⏳ 3.0 business days
📦
▶
2 Parts Requested Feb 4, 9:40 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Carlos Robles
From: Assigned
To: Awaiting Parts
Duration in Previous: 5d 17h
🚨 10.0 business days
🔩
▶
2 2x Parts Added Feb 17, 2:15 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Kenneth Lancara
From: Awaiting Parts, Reschedule
To: Reschedule, Completed
Duration in Previous: 13d 4h, 0m
🏁
Status: Closed by Carlos Robles Feb 17, 2:37 PM
From: Completed
To: Closed
Duration in Previous: 21m
⚠️ 9.0 business days
📄
▶
2 Status: Ready to Bill Feb 27, 9:04 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 25.0 business days
🧾
Invoice Created Apr 2, 11:05 AM
Invoice Number: SM-255163

Bottlenecks

Assigned
Duration: 4.4 business days (threshold: 4.0 business hours)
Exceeded by 3.9 business days
Awaiting Parts
Duration: 10.0 business days (threshold: 3.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 8.5 business days (threshold: 1.0 business days)
Exceeded by 7.5 business days

🔗 Related Artifacts

📦
Parts Order 00089658
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Jan 29, 10:42 AM
Invoice #
SM-255163

Work Details (3)

Name Type Status Qty Amount Date
WL-03087722 Labor Open 2 $190.00 Feb 2, 10:28 AM
WL-03108742 Parts Open 1 $97.49 Feb 17, 2:15 PM
WL-03108743 Expenses Open 1 $0.00 Feb 17, 2:15 PM

Details