📍 US NASA — Kennedy Space Ctr, Kennedy Space Center FL, 32899-0001
Jan 29, 2026 → Mar 13, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (25 biz days late)
Active: 27 biz days
🕐 Clock stopped: Completed (Mar 10, 2026)
▶ Clock Running
Status: Created
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Jan 29 → Feb 2, 2026
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Reschedule
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 2 of ? biz days used
25d
▶ Clock Running
Status: Tech On Site
Feb 2 → Mar 10, 2026
25 business days (counted)
Running total: 27 of ? biz days used
Created: Jan 29, 2026Completed: Mar 10, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 29 → Jan 29
Created
▶ Running
0
0
Jan 29 → Feb 2
Assigned
▶ Running
2
2
Feb 2 → Feb 2
Tech On Site
▶ Running
0
2
Feb 2 → Feb 2
Reschedule
▶ Running
0
2
Feb 2 → Mar 10
Tech On Site
▶ Running
25
27
Dispatch0.0d
Coordinators3.0d
Field Work26.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
3.0 days
Over SLA
Field Work
26.3 days
Over SLA
Created: Jan 29, 2026
Due: Mar 1, 2026
Completed: Mar 13, 2026 (11 days late)
📅
31.0 daysTotal Age
⏱️
25.7d in Tech On SiteLongest Stage
🔄
4 transitionsStatus Changes
⚠️
27.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
1 linesWork Details
🏠
2 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🔄
2 On-Site Visits
(1 reschedule)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Shawn Kelley — scheduling delays attributed to technician, not coordinators
Visit 1Mar 10, 2026
AI Analysis
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Completed with significant delays
Completed • 196 days old
🚨
Primary Delay25.7 days stuck in "Tech On Site"
⏱️
Total Delay27.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
3.0d / 0.5d SLA
Tech On Site
26.3d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
Turbo controller wont power on. TPS mobile needs new controller.
Waiting on turbo controller from Italy. 2/2/2026
🔧Work Performed
Replaced V305 rack controller with new. Tested TPS mobile turbo system to factory specifications.
🔍Technician Findings
Turbo controller won't power on. Checked fuses, wiring no problems found.
⚠️Problem Description
Approval Note
20.01.2026 18:31:22 JUFOSTER
Factory warranty. Shipped new on 5/24/24 with a two year warranty. Ref so# 312878877
____________________
Note
20.01.2026 18:23:04 WF-BATCH
Agent: JUFOSTER Timestamp: 2026-01-20 18:22:56
IT24214003 tps mobile bad controller
📄Description
TPS MOB305FSQ ISO 100-IDP7
📞Call Description
VPD Bench Repair Waranty TPS
Timeline
📋
▶
3
Work Order Created Jan 29, 10:48 AM
Work Order Created → Status: Assigned → Technician Assigned
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:4m
👷
Technician Assigned by Kim Pearson
Technician:Charles Sellon
👷
Technician Assigned by Kim PearsonJan 29, 10:54 AM
Technician:Shawn Kelley
⏳3.0 business days
🔧
Status: Tech On Site by Shawn KelleyFeb 2, 8:43 AM
From:Assigned
To:Tech On Site
Duration in Previous:3d 21h
🔄
Status: Reschedule by Shawn KelleyFeb 2, 1:08 PM
From:Tech On Site, Reschedule
To:Reschedule, Tech On Site
Duration in Previous:4h 24m, 0m
🚨26.0 business days
⏱️
▶
2
Labor Added Mar 10, 1:29 PM
Labor Added → Status: Completed
✔️
Status: Completed by Shawn Kelley
From:Tech On Site
To:Completed
Duration in Previous:35d 23h
Bottlenecks
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Tech On Site
Duration: 25.7 business days (threshold: 1.0 business days)