📍 Physical Electronics Inc — 18725 Lake Dr E, Chanhassen MN, 55317
Jan 29, 2026 → Mar 16, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (29 biz days late)
Active: 31 biz days
🕐 Clock stopped: Completed (Mar 16, 2026)
▶ Clock Running
Status: Created
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of ? biz days used
30d
▶ Clock Running
Status: Assigned
Jan 29 → Mar 13, 2026
30 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 13 → Mar 16, 2026
1 business day (counted)
Running total: 31 of ? biz days used
Created: Jan 29, 2026Completed: Mar 16, 2026
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 29 → Jan 29
Created
▶ Running
0
0
Jan 29 → Mar 13
Assigned
▶ Running
30
30
Mar 13 → Mar 16
Tech On Site
▶ Running
1
31
Dispatch0.0d
Coordinators31.0d
Field Work2.0d
Billing11.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
31.0 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
11.0 days
Over SLA
Created: Jan 29, 2026
Due: Mar 1, 2026
Completed: Mar 16, 2026 (14 days late)
📅
32.0 daysTotal Age
⏱️
31.0d in AssignedLongest Stage
🔄
8 transitionsStatus Changes
⚠️
39.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
2 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Charles Sellon — scheduling delays attributed to technician, not coordinators
Visit 1Mar 13, 2026
Visit 2Mar 16, 2026
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 199 days old
🚨
Primary Delay31.0 days stuck in "Assigned"
⏱️
Total Delay39.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
31.0d / 0.5d SLA
Tech On Site
2.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Billing Review
2.0d / 2.0d SLA
Ready to Bill
7.0d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
3/13/2026 Both Ion gauge boards are bad. Needs 2 R3075301 boards.
3/16/2026 Replaced both ion gauge boards and retested. Tagged, bagged and boxed.
⚠️Problem Description
Note
28.01.2026 14:49:09 JUFOSTER
Once the quotation has been accepted, please create a service order, and assign it to the service employee group 98004017 (Lexington)
____________________
Note
28.01.2026 14:46:59 WF-BATCH
Agent: JUFOSTER Timestamp: 2026-01-28 14:46:53
MY18380004 xgs many issues
📄Description
XGS-600, 2 HOT FIL, 1 CONV
📞Call Description
VPD Bench Repair Trade
Mar 18, 2026 6:06am
@MICHAEL MCNAMARA WO has been reviewed.
Timeline
📋
▶
3
Work Order Created Jan 29, 11:02 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician:a0hF0000002XLOxIAO, Charles Sellon
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:0m
🚨30.9 business days
🔧
Status: Tech On Site by Charles SellonMar 13, 8:14 AM
From:Assigned
To:Tech On Site
Duration in Previous:42d 20h
⏱️
Labor Added Mar 13, 8:31 AM
Type:Labor
Status:Open
Qty:1
⏳2.0 business days
⏱️
3x Labor Added Mar 16, 11:04 AM
Type:Labor, Parts
Status:Open
Qty:1
✔️
▶
2
Status: Completed Mar 16, 12:04 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Charles Sellon
From:Completed
To:Closed
Duration in Previous:3m
⏳2.8 business days
💵
Status: Billing Review by Hannah ShawMar 18, 6:05 AM
From:Closed
To:Billing Review
Duration in Previous:1d 17h
⏳2.0 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARAMar 19, 10:19 AM
From:Billing Review
To:Ready to Bill
Duration in Previous:1d 4h
⚠️7.0 business days
📨
Status: Invoice Pending by Hannah ShawMar 27, 11:16 AM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:8d 0h
⏳2.0 business days
💰
▶
2
Status: Invoiced Mar 30, 1:13 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-257677
Bottlenecks
Assigned
Duration: 31.0 business days (threshold: 4.0 business hours)
Exceeded by 30.5 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 7.0 business days (threshold: 1.0 business days)