Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340751 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS MARY IMMACULATE HOSPITAL — 2 Bernardine Drive, Newport News VA, 23602

Jan 29, 2026 → Apr 15, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 5, 2026
✗ SLA Missed (47 biz days late)
Active: 52 biz days
Paused: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Apr 15, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 29 → Jan 30, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
51d
▶ Clock Running
Status: Assigned
Jan 30 → Apr 14, 2026
51 business days (counted)
Running total: 52 of 5 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Apr 14 → Apr 15, 2026
1 business day (not counted)
Created: Jan 29, 2026 Completed: Apr 15, 2026
Business Days Used 52 / 5
0 5d budget +47d over
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 29 → Jan 29 Created ▶ Running 0 0 / 5
Jan 29 → Jan 30 Ready for Scheduling ▶ Running 1 1 / 5
Jan 30 → Apr 14 Assigned ▶ Running 51 52 / 5
Apr 14 → Apr 15 Awaiting Parts ⏸ Paused 1 —
Dispatch 0.0d
Material Management 2.0d
Coordinators 53.7d
Billing 1.7d
✗ SLA Missed
Dispatch
0.0 days
Material Management
2.0 days
Coordinators
53.7 days
Over SLA
Billing
1.7 days
Over SLA
Created: Jan 29, 2026 Due: Feb 5, 2026 Completed: Apr 15, 2026 (68 days late)
📅
53.7 days Total Age
⏱️
52.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
54.6d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Mar 25, 2026
Visit 2 Apr 15, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 199 days old
🚨
Primary Delay 52.0 days stuck in "Assigned"
⏱️
Total Delay 54.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
52.0d / 0.5d SLA
Awaiting Parts
2.0d / 3.0d SLA
Closed
2.7d / 1.0d SLA
Ready to Bill
1.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
XC 3/25: Sent po request to TJ biomed at Mary Immaculate
🔧 Work Performed
3/25 XC Evaluated bed, located parts needed, took photos, created po request and sent to biomed 4/15 YD assessed bed found that gci screen needed to be recalibrated,reset all bed functions ran all functions test returned bed back to service
🔍 Technician Findings
assessed bed found that gci screen inop
⚠️ Problem Description
Requested by GE: The screens will not turn on

Timeline

📋
▶
2 Work Order Created Jan 29, 1:22 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
3 Technician Assigned Jan 30, 8:47 AM
Technician Assigned → Status: Assigned → Technician Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19h 22m
👷
Technician Assigned by Laura Hill
Technician: Xiraiyah Coston
🚨 41.0 business days
⏱️
Labor Added Mar 30, 9:51 AM
Type: Labor
Status: Open
Qty: 1
🚨 11.0 business days
👷
Technician Assigned by Mark Franks Apr 13, 11:52 AM
Technician: Yves Dessin
📦
▶
2 Parts Requested Apr 14, 10:20 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Mark Franks
From: Assigned
To: Awaiting Parts
Duration in Previous: 74d 0h
⏳ 2.0 business days
⏱️
Labor Added Apr 15, 2:12 PM
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Mark Franks Apr 15, 2:21 PM
From: Awaiting Parts, Completed
To: Completed, Closed
Duration in Previous: 1d 4h, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Hannah Shaw Apr 17, 2:32 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 0h
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Apr 20, 6:13 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-259692

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.6 business hours
Assigned
Duration: 52.0 business days (threshold: 4.0 business hours)
Exceeded by 51.5 business days
Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours

🔗 Related Artifacts

📦
Parts Order 00094509
Canceled

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Jan 29, 1:22 PM
Invoice #
SM-259692

Work Details (2)

Name Type Status Qty Amount Date
WL-03164833 Labor Open 1 $0.00 Mar 30, 9:51 AM
WL-03187123 Labor Open 1 $0.00 Apr 15, 2:12 PM

Details