Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340794 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS MARY IMMACULATE HOSPITAL — 2 Bernardine Drive, Newport News VA, 23602

Jan 29, 2026 → Jan 30, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 30)
✗ SLA Missed
Dispatch 0.0d
Coordinators 1.6d
Billing 0.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
1.6 days
Over SLA
Billing
0.2 days
Created: Jan 29, 2026 Due: Feb 27, 2026 Completed: Jan 30, 2026 (28 days early)
📅
1.6 days Total Age
⏱️
1.7d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
1.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 105 days old
🚨
Primary Delay 1.7 days stuck in "Closed"
⏱️
Total Delay 1.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
1.5d / 0.5d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
1/30 XC Completed inspection
🔍 Technician Findings
1/30 XC Inspection due
⚠️ Problem Description
MICHAEL SWINGLE: PM
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Jan 29, 2:34 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 29, 2:54 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19m
⏱️
Labor Added Jan 30, 1:01 PM
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Xiraiyah Coston Jan 30, 1:09 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 22h 15m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 2, 1:41 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 0h
📨
Status: Invoice Pending by Hannah Shaw Feb 2, 3:32 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 51m, 0m
🧾
Invoice Created Feb 3, 9:00 AM
Invoice Number: SM-252822

Bottlenecks

Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 1.0 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Xiraiyah Coston
Scheduled
N/A
Created
Jan 29, 2:34 PM
Invoice #
SM-252822

Work Details (1)

Name Type Status Qty Amount Date
WL-03085127 Labor Open 1 $0.00 Jan 30, 1:01 PM

Details