Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340827 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Jan 29, 2026 → Feb 2, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 5, 2026
🕐 Clock stopped: Completed (Feb 3)
✓ SLA Met (2d early)
Dispatch 0.0d
Coordinators 2.5d
Field Work 0.0d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.5 days
Over SLA
Field Work
0.0 days
Billing
0.2 days
Created: Jan 29, 2026 Due: Feb 5, 2026 Completed: Feb 3, 2026 (2 days early)
📅
2.5 days Total Age
⏱️
2.3d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
2.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 105 days old
🚨
Primary Delay 2.3 days stuck in "Assigned"
⏱️
Total Delay 2.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
2.3d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced Fowler Motor on the bed.
🔍 Technician Findings
Head of bed not working.
⚠️ Problem Description
Ray-Anthony Alston: Head of bed not working.
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 29, 3:37 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 29, 5:18 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 40m
⏳ 2.8 business days
⏱️
▶
3 4x Labor Added Feb 2, 7:45 PM
4x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned
To: Completed
Duration in Previous: 4d 2h
🏁
Status: Closed by Ray-Anthony Alston
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.5 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 4, 10:18 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 14h
📨
▶
2 Status: Invoice Pending Feb 4, 12:15 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Feb 6, 8:13 PM
Invoice Number: SM-252970

Bottlenecks

Assigned
Duration: 2.3 business days (threshold: 4.0 business hours)
Exceeded by 1.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Jan 29, 3:37 PM
Invoice #
SM-252970

Work Details (4)

Name Type Status Qty Amount Date
WL-03088717 Labor Open 2.5 $0.00 Feb 2, 7:45 PM
WL-03088718 Labor Open 1 $0.00 Feb 2, 7:45 PM
WL-03088719 Travel Open 24.6 $0.00 Feb 2, 7:45 PM
WL-03088720 Parts Open 1 $0.00 Feb 2, 7:45 PM

Details