Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340853 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Orientation • PSM

📍 Philips [Web Based] Training — 123 Training Dr, Wilmington OH, 45177

Jan 29, 2026 → Feb 7, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Feb 8)
✗ SLA Missed (9d late)
Dispatch 0.0d
Coordinators 6.2d
Billing 2.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
6.2 days
Over SLA
Billing
2.3 days
Over SLA
Created: Jan 29, 2026 Due: Dec 31, 2026 Completed: Feb 7, 2026 (327 days early)
📅
6.2 days Total Age
⏱️
6.2d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
7.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 105 days old
🚨
Primary Delay 6.2 days stuck in "Scheduled"
⏱️
Total Delay 7.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
6.2d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
0.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Web Based Training

Timeline

📋
▶
3 Work Order Created Jan 29, 5:20 PM
Work Order Created → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
👷
Technician Assigned by Wayne Rush
Technician: Kristyn Foster
⚠️ 5.8 business days
📅
Dispatch Scheduled by Caitlin Mcgee Feb 5, 5:41 PM
Scheduled For: 2026-02-05T22:18:00.000+0000
⏳ 1.8 business days
⏱️
▶
2 Labor Added Feb 8, 3:32 PM
Labor Added → Status: Completed
✔️
Status: Completed by Kristyn Foster
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 9d 22h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 12, 3:36 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 0h
📨
Status: Invoice Pending by Timothy Amburgey Feb 13, 9:17 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17h 40m
💰
▶
2 Status: Invoiced Feb 13, 4:34 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253964

Bottlenecks

Scheduled
Duration: 6.2 business days (threshold: 2.0 business days)
Exceeded by 4.2 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Orientation
Branch
ERLA - PROD
Technician
Kristyn Foster
Scheduled
Feb 5, 5:18 PM
Created
Jan 29, 5:20 PM
Invoice #
SM-253964

Work Details (1)

Name Type Status Qty Amount Date
WL-03096920 Labor Open 3 $108.00 Feb 8, 3:32 PM

Details