Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340858 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS MARYVIEW MEDICAL CENTER — 3636 High Street, Portsmouth VA, 23707

Jan 30, 2026 → Apr 9, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 6, 2026
✗ SLA Missed (43 biz days late)
Active: 48 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Apr 9, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
48d
▶ Clock Running
Status: Assigned
Jan 30 → Apr 9, 2026
48 business days (counted)
Running total: 48 of 5 biz days used
Created: Jan 30, 2026 Completed: Apr 9, 2026
Business Days Used 48 / 5
0 5d budget +43d over
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 30 Created ▶ Running 0 0 / 5
Jan 30 → Jan 30 Ready for Scheduling ▶ Running 0 0 / 5
Jan 30 → Apr 9 Assigned ▶ Running 48 48 / 5
Dispatch 0.0d
Coordinators 49.1d
Billing 34.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
49.1 days
Over SLA
Billing
34.4 days
Over SLA
Created: Jan 30, 2026 Due: Feb 6, 2026 Completed: Apr 9, 2026 (61 days late)
📅
49.0 days Total Age
⏱️
49.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
81.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 198 days old
🚨
Primary Delay 49.0 days stuck in "Assigned"
⏱️
Total Delay 81.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
49.0d / 0.5d SLA
Closed
3.0d / 1.0d SLA
Billing Review
33.4d / 2.0d SLA
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5/31 JJ: 1hr labor billable.

4.13.26 hshaw - moved WO to BR for JJohnson to clarify Labor tech & contractor expenses???

2/18 JJ: Need PO estimate and PO. Biomed may order parts, need to check with biomed


04/09/27 po# 4010612452htm yd

🔧 Work Performed
2/20 Sidekick Tech Main power cord not fully plugged into bed. Inserted plug fully. Breaker for AUX power receptacles was tripped. Reset breaker. Bed powered on but footboard would not illuminate. Footboard had two pins pushed in. Pulled the pins out and reseated them. Bed was now functional when plugged in but batteries would not charge. Evaluated batteries and noticed they were too depleted to charge. Replaced the batteries and the bed was now fully functional.
🔍 Technician Findings
2/20 Sidekick Tech Found bed with tag stating: "bed not working"
⚠️ Problem Description
Needs a new power cord Coston, Xiraiyah
📄 Description
Stryker FL27 InTouch (series) Critical Care Bed (2130, 2131, 2040, 2141, 2151, 2152, 2153, 2154, 2155, 2156)

Timeline

📋
▶
2 Work Order Created Jan 30, 8:05 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Status: Assigned Jan 30, 8:47 AM
Status: Assigned → Technician Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician: Xiraiyah Coston
👷
Technician Assigned by Laura Hill
Technician: Xiraiyah Coston
🚨 15.0 business days
💵
▶
2 Expenses Added Feb 20, 5:23 PM
Expenses Added → Parts Added
🔩
Parts Added
Type: Parts
Status: Open
Qty: 2
🚨 34.8 business days
⏱️
▶
2 Labor Added Apr 9, 9:50 AM
Labor Added → Status: Completed
✔️
Status: Completed by Yves Dessin
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 69d 0h, 0m
⏳ 3.0 business days
💵
Status: Billing Review by Hannah Shaw Apr 13, 4:37 PM
From: Closed
To: Billing Review
Duration in Previous: 4d 6h
🚨 33.9 business days
📄
Status: Ready to Bill by Jennifer Johnson May 31, 3:07 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 47d 22h
⏳ 1.0 business days
📨
▶
2 Status: Invoice Pending Jun 1, 4:50 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Jun 2, 8:00 AM
Invoice Number: SM-263514

Bottlenecks

Assigned
Duration: 49.0 business days (threshold: 4.0 business hours)
Exceeded by 48.5 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Billing Review
Duration: 33.4 business days (threshold: 2.0 business days)
Exceeded by 31.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Xiraiyah Coston
Scheduled
N/A
Created
Jan 30, 8:05 AM
Invoice #
SM-263514

Work Details (3)

Name Type Status Qty Amount Date
WL-03114478 Expenses Open 2 $0.00 Feb 20, 5:23 PM
WL-03114479 Parts Open 2 $0.00 Feb 20, 5:25 PM
WL-03179261 Labor Open 1 $95.00 Apr 9, 9:50 AM

Details