Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340859 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Southside Regional Medical Center — 200 Medical Park Blvd, Petersburg VA, 23805

Jan 30, 2026 → Feb 10, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 6, 2026
🕐 Clock stopped: Completed (Feb 10)
✗ SLA Missed (4d late)
Dispatch 0.0d
Coordinators 8.0d
Field Work 0.0d
Billing 0.9d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
8.0 days
Over SLA
Field Work
0.0 days
Billing
0.9 days
Created: Jan 30, 2026 Due: Feb 6, 2026 Completed: Feb 10, 2026 (3 days late)
📅
8.0 days Total Age
⏱️
8.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
10.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 104 days old
🚨
Primary Delay 8.0 days stuck in "Assigned"
⏱️
Total Delay 10.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
8.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
3.7d / 1.0d SLA
Ready to Bill
0.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
gatch Motor replaced
🔍 Technician Findings
foot of bed not able to go up
⚠️ Problem Description
4 E Nurses Station at the back hallway Bed, Electric The unit will not go up.
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 30, 8:07 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 30, 8:23 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 15m
⚠️ 7.0 business days
⏱️
2x Labor Added Feb 9, 5:51 PM
Type: Labor, Parts
Status: Open
Qty: 3, 1
✔️
▶
2 Status: Completed Feb 10, 10:24 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Yves Dessin
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.1 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 13, 12:50 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 14h
📨
Status: Invoice Pending by Hannah Shaw Feb 13, 8:21 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 7h 31m, 0m
🚨 30.0 business days
🧾
Invoice Created Mar 26, 9:48 AM
Invoice Number: SM-253949

Bottlenecks

Assigned
Duration: 8.0 business days (threshold: 4.0 business hours)
Exceeded by 7.5 business days
Closed
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Jan 30, 8:07 AM
Invoice #
SM-253949

Work Details (2)

Name Type Status Qty Amount Date
WL-03098212 Labor Open 3 $0.00 Feb 9, 5:51 PM
WL-03098213 Parts Open 1 $0.00 Feb 9, 5:51 PM

Details