Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340865 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Jan 30, 2026 → Jan 30, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 6, 2026
🕐 Clock stopped: Completed (Jan 30)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 0.5d
Billing 0.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.5 days
Billing
0.4 days
Created: Jan 30, 2026 Due: Feb 6, 2026 Completed: Jan 30, 2026 (7 days early)
📅
0.5 days Total Age
⏱️
1.8d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
0.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 104 days old
🚨
Primary Delay 1.8 days stuck in "Closed"
⏱️
Total Delay 0.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.5d / 0.5d SLA
Closed
1.8d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
reset side foot pedals - returned to service
🔍 Technician Findings
found side foot pedals inop
⚠️ Problem Description
Matthew Sebzda: repair request side foot pedals inop
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Jan 30, 8:20 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 4m
👷
▶
2 Status: Assigned Jan 30, 8:50 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician: a0hVU000005FnOvYAK, Matthew Sebzda
⏱️
▶
2 2x Labor Added Jan 30, 12:38 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 3h 48m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 2, 12:46 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 0h
📨
▶
2 Status: Invoice Pending Feb 2, 3:37 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 10.0 business days
🧾
Invoice Created Feb 13, 10:25 AM
Invoice Number: SM-252825

Bottlenecks

Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Jan 30, 8:20 AM
Invoice #
SM-252825

Work Details (2)

Name Type Status Qty Amount Date
WL-03085092 Labor Open 0.33333333333333 $0.00 Jan 30, 12:38 PM
WL-03085093 Labor Open 0.5 $0.00 Jan 30, 12:38 PM

Details