Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340875 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Jan 30, 2026 → Feb 4, 2026

✅ Completed
PC Per client agreement
Target: Feb 28, 2026
🕐 Clock stopped: Completed (Feb 2)
✓ SLA Met (26d early)
Dispatch 0.0d
Coordinators 0.0d
Field Work 4.8d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Field Work
4.8 days
Over SLA
Billing
0.0 days
Created: Jan 30, 2026 Due: Feb 28, 2026 Completed: Feb 4, 2026 (24 days early)
📅
4.0 days Total Age
⏱️
3.0d in Completed Longest Stage
🔄
7 transitions Status Changes
⚠️
4.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 104 days old
🚨
Primary Delay 3.0 days stuck in "Completed"
⏱️
Total Delay 4.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Completed
4.8d / 1.0d SLA
Reschedule
0.0d / 2.0d SLA
Closed
2.8d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/05/2026 SRobinson- Created follow up WO as requested. (WO-01349891)

No checklist on workorder

all yes, no problems

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts

Timeline

📋
▶
3 Work Order Created Jan 30, 9:03 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Ashley Luman
Technician: a0hVU000005CDeXYAW, Horace Barnes
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 0m
⏳ 1.2 business days
⏱️
▶
2 Labor Added Feb 2, 1:34 AM
Labor Added → Status: Reschedule
🔄
Status: Reschedule by Horace Barnes
From: Completed, Assigned
To: Reschedule, Completed
Duration in Previous: 2d 16h, 0m
✔️
Status: Completed by Horace Barnes Feb 2, 1:40 AM
From: Reschedule
To: Completed
Duration in Previous: 5m
⏳ 3.0 business days
🏁
Status: Closed by Horace Barnes Feb 4, 12:47 PM
From: Completed
To: Closed
Duration in Previous: 2d 11h
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 6, 6:22 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 5h
📨
▶
2 Status: Invoice Pending Feb 6, 6:41 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 7.7 business days
🧾
Invoice Created Feb 17, 11:10 AM
Invoice Number: SM-253399

Bottlenecks

Completed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.6 business hours
Completed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Horace Barnes
Scheduled
N/A
Created
Jan 30, 9:03 AM
Invoice #
SM-253399

Work Details (1)

Name Type Status Qty Amount Date
WL-03087416 Labor Open 0.75 $56.48 Feb 2, 1:34 AM

Details