Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340876 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 UK HEALTHCARE — 1000 S LIMESTONE, LEXINGTON KY, 40506

Jan 30, 2026 → Mar 17, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 21, 2026
✓ SLA Met (3 biz days early)
Active: 31 biz days
🕐 Clock stopped: Invoiced (Mar 17, 2026)
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Jan 30 → Feb 7, 2026
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Entered
Feb 7 → Feb 7, 2026
0 business days (counted)
Running total: 5 of ? biz days used
21d
▶ Clock Running
Status: Ready for Scheduling
Feb 7 → Mar 10, 2026
21 business days (counted)
Running total: 26 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Mar 10 → Mar 16, 2026
4 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 16 → Mar 17, 2026
1 business day (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Completed
Mar 17 → Mar 17, 2026
0 business days (counted)
Running total: 31 of ? biz days used
Created: Jan 30, 2026 Invoiced: Mar 17, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 30 Created ▶ Running 0 0
Jan 30 → Feb 7 Scheduled ▶ Running 5 5
Feb 7 → Feb 7 Entered ▶ Running 0 5
Feb 7 → Mar 10 Ready for Scheduling ▶ Running 21 26
Mar 10 → Mar 16 Scheduled ▶ Running 4 30
Mar 16 → Mar 17 Tech On Site ▶ Running 1 31
Mar 17 → Mar 17 Completed ▶ Running 0 31
Dispatch 9.5d
Coordinators 32.0d
Field Work 2.6d
Billing 11.7d
✓ SLA Met
Dispatch
9.5 days
Over SLA
Coordinators
32.0 days
Over SLA
Field Work
2.6 days
Over SLA
Billing
11.7 days
Over SLA
Created: Jan 30, 2026 Due: Mar 21, 2026 Completed: Mar 17, 2026 (4 days early)
📅
32.0 days Total Age
⏱️
35.0d in L2 Review Longest Stage
🔄
12 transitions Status Changes
⚠️
47.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 198 days old
🚨
Primary Delay 35.0 days stuck in "L2 Review"
⏱️
Total Delay 47.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
11.0d / 2.0d SLA
Ready for Scheduling
21.0d / 1.0d SLA
Tech On Site
2.0d / 1.0d SLA
Completed
0.6d / 1.0d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
11.7d / 1.0d SLA
L2 Screening
9.4d / 1.0d SLA
L2 Review
35.0d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/10/2026 RArnold - Dispatching to Jackson for 03/16-03/17

02/06/2026 DMalloy - Device delivery delayed. Removed from Paul's schedule.  


01/30/2026 DMalloy - Dispatching for FSE Paul to complete on next week Thursday 2/5/2026. 

🔧 Work Performed
1. GE Panda Serial Number: PBW26039972SA Scale Serial Number: P312196L 2. GE Panda Serial Number: PBW26039973SA Scale Serial Number: P312935L
🔍 Technician Findings
Devices installed.
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PBW26039972SA,PBW26039973SA Scale serial number(s):P312935L,P312196L *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
GEHC MIC Installation - 2 PANDA IRES WARMER

Timeline

📋
Work Order Created Jan 30, 9:04 AM
Work Order: WO-01340876
Type: Installation
Priority: PC
👷
▶
3 Technician Assigned Jan 30, 9:31 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-02-05T05:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 27m
⏳ 2.0 business days
💵
Expenses Added Feb 2, 8:00 AM
Type: Expenses
Status: Open
Qty: 1
⚠️ 5.0 business days
🆕
Status: Entered by Deon Malloy Feb 7, 2:24 AM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 7d 16h, 0m
🚨 21.0 business days
👷
▶
3 Technician Assigned Mar 10, 9:12 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-03-16T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 31d 5h
⏳ 4.0 business days
💵
Expenses Added Mar 13, 4:18 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
🔧
Status: Tech On Site by Jackson Reeves Mar 16, 11:33 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 2h
⏱️
6x Labor Added Mar 16, 5:17 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 4.5, 2.5, 0.5, 1, 245
✔️
Status: Completed by Jackson Reeves Mar 17, 10:03 AM
From: Tech On Site
To: Completed
Duration in Previous: 22h 29m
💵
Expenses Added Mar 17, 2:13 PM
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Jackson Reeves Mar 17, 2:38 PM
From: Completed
To: Closed
Duration in Previous: 4h 35m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Mar 18, 4:43 PM
Status: Ready to Bill → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Ready to Bill
To: L2 Screening
Duration in Previous: 4m
⚠️ 9.9 business days
👀
Status: L2 Review by Sean Currie Mar 31, 9:58 AM
From: L2 Screening
To: L2 Review
Duration in Previous: 12d 17h
🚨 35.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 18, 2:34 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 48d 4h
🚨 12.0 business days
📨
▶
3 Status: Invoice Pending Jun 3, 9:33 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-263661
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m

Bottlenecks

Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Ready for Scheduling
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours
L2 Screening
Duration: 9.4 business days (threshold: 1.0 business days)
Exceeded by 8.4 business days
Ready to Bill
Duration: 11.7 business days (threshold: 1.0 business days)
Exceeded by 10.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Jackson Reeves
Scheduled
Mar 16, 8:00 AM
Created
Jan 30, 9:04 AM
Invoice #
SM-263661

Work Details (9)

Name Type Status Qty Amount Date
WL-03087583 Expenses Open 1 $0.00 Feb 2, 8:00 AM
WL-03143751 Expenses Open 1 $0.00 Mar 13, 4:18 PM
WL-03146306 Labor Open 4.5 $0.00 Mar 16, 5:17 PM
WL-03146307 Labor Open 2.5 $360.00 Mar 16, 5:17 PM
WL-03146308 Labor Open 0.5 $200.00 Mar 16, 5:17 PM
WL-03146309 Expenses Open 1 $0.00 Mar 16, 5:17 PM
WL-03146310 Travel Open 245 $0.00 Mar 16, 5:17 PM
WL-03146311 Travel Open 2 $0.00 Mar 16, 5:17 PM
WL-03147455 Expenses Open 1 $160.05 Mar 17, 2:13 PM

Details