Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340892 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Jan 30, 2026 → Feb 4, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 6, 2026
🕐 Clock stopped: Completed (Feb 4)
✓ SLA Met (2d early)
Dispatch 0.0d
Coordinators 4.2d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.2 days
Over SLA
Billing
0.0 days
Created: Jan 30, 2026 Due: Feb 6, 2026 Completed: Feb 4, 2026 (2 days early)
📅
4.0 days Total Age
⏱️
3.9d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
3.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 104 days old
🚨
Primary Delay 3.9 days stuck in "Assigned"
⏱️
Total Delay 3.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
3.9d / 0.5d SLA
Closed
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
pulled mattress cover off found cable was left loose and completely left loose not tightened replace and verified lock was able to stay connected
🔍 Technician Findings
mattress not detected caused by when Hercules was installed matt cable was left loose inside mattress had to pull cover off reconnect and verify bed was fixed
⚠️ Problem Description
Carlos Robles: mattress not detected
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 30, 9:45 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
2 Technician Assigned Jan 30, 12:11 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 24m
⏳ 2.0 business days
⏱️
Labor Added Feb 2, 10:31 AM
Type: Labor
Status: Open
Qty: 2
⏳ 3.0 business days
✔️
Status: Completed by Carlos Robles Feb 4, 9:25 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 4d 21h, 0m
📄
▶
2 Status: Ready to Bill Feb 4, 11:55 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Feb 5, 8:00 AM
Invoice Number: SM-252968

Bottlenecks

Assigned
Duration: 3.9 business days (threshold: 4.0 business hours)
Exceeded by 3.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Jan 30, 9:45 AM
Invoice #
SM-252968

Work Details (1)

Name Type Status Qty Amount Date
WL-03087730 Labor Open 2 $190.00 Feb 2, 10:31 AM

Details