Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340912 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Jan 30, 2026 → Feb 2, 2026

✅ Completed
PC Per client agreement
Target: Jun 30, 2026
🕐 Clock stopped: Completed (Feb 2)
✓ SLA Met (148d early)
Dispatch 0.0d
Coordinators 0.0d
Field Work 1.9d
Billing 33.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Field Work
1.9 days
Over SLA
Billing
33.3 days
Over SLA
Created: Jan 30, 2026 Due: Jun 30, 2026 Completed: Feb 2, 2026 (148 days early)
📅
1.9 days Total Age
⏱️
29.3d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
58.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
18 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 104 days old
🚨
Primary Delay 29.3 days stuck in "Closed"
⏱️
Total Delay 58.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Completed
1.9d / 1.0d SLA
Reschedule
0.0d / 2.0d SLA
Closed
34.3d / 1.0d SLA
Billing Review
29.3d / 2.0d SLA
WO Correction Needed
4.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5/4/26 Ycampos - no feedback from team, closing out at $0.

4/10 DPatton - This WO was used to record travel week of 2/2/26?

FMessak- 2-24-2026- Missing nosecone SN

2/6/26 DPatton -all travel recorded on WO. Placing in RTB ($0.00 invoice)

02/05/2026 SRobinson- Created follow up WO as requested. (WO-01349895)

🔧 Work Performed
Travel mileage 1/4-1/17
🔍 Technician Findings
Travel mileage 1/4-1/17
⚠️ Problem Description
Travel milage 1/4-1/17

Timeline

📋
▶
3 Work Order Created Jan 30, 10:06 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Ashley Luman
Technician: Horace Barnes
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 0m
⏳ 1.2 business days
🔄
Status: Reschedule by Horace Barnes Feb 2, 1:59 AM
From: Completed, Assigned
To: Reschedule, Completed
Duration in Previous: 2d 15h, 0m
🚗
▶
2 18x Travel Added Feb 2, 2:20 AM
18x Travel Added → Status: Completed
✔️
Status: Completed by Horace Barnes
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 22m, 0m
⚠️ 5.0 business days
💵
Status: Billing Review by Diane Patton Feb 6, 5:40 PM
From: Closed
To: Billing Review
Duration in Previous: 4d 15h
🚨 12.8 business days
✏️
Status: WO Correction Needed by Fady Messak Feb 24, 9:09 PM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 18d 3h
⏳ 4.4 business days
🏁
Status: Closed by Horace Barnes Mar 2, 4:54 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 5d 19h
🚨 29.9 business days
💵
Status: Billing Review by Diane Patton Apr 10, 1:25 PM
From: Closed
To: Billing Review
Duration in Previous: 38d 19h
🚨 17.0 business days
📄
▶
2 Status: Ready to Bill May 4, 5:41 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-260959

Bottlenecks

Completed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.0 business hours
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Billing Review
Duration: 12.4 business days (threshold: 2.0 business days)
Exceeded by 10.4 business days
Closed
Duration: 29.3 business days (threshold: 1.0 business days)
Exceeded by 28.3 business days
Billing Review
Duration: 16.8 business days (threshold: 2.0 business days)
Exceeded by 14.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Horace Barnes
Scheduled
N/A
Created
Jan 30, 10:06 AM
Invoice #
SM-260959

Work Details (18)

Name Type Status Qty Amount Date
WL-03087421 Travel Open 97 $0.00 Feb 2, 2:20 AM
WL-03087422 Travel Open 97 $0.00 Feb 2, 2:20 AM
WL-03087423 Travel Open 95 $0.00 Feb 2, 2:20 AM
WL-03087424 Travel Open 95 $0.00 Feb 2, 2:20 AM
WL-03087425 Travel Open 35 $0.00 Feb 2, 2:20 AM
WL-03087426 Travel Open 35 $0.00 Feb 2, 2:20 AM
WL-03087427 Travel Open 35 $0.00 Feb 2, 2:20 AM
WL-03087428 Travel Open 35 $0.00 Feb 2, 2:20 AM
WL-03087429 Travel Open 35 $0.00 Feb 2, 2:20 AM
WL-03087430 Travel Open 35 $0.00 Feb 2, 2:20 AM
WL-03087431 Travel Open 72 $0.00 Feb 2, 2:20 AM
WL-03087432 Travel Open 72 $0.00 Feb 2, 2:20 AM
WL-03087433 Travel Open 87 $0.00 Feb 2, 2:20 AM
WL-03087434 Travel Open 87 $0.00 Feb 2, 2:20 AM
WL-03087435 Travel Open 35 $0.00 Feb 2, 2:20 AM
WL-03087436 Travel Open 35 $0.00 Feb 2, 2:20 AM
WL-03087437 Travel Open 35 $0.00 Feb 2, 2:20 AM
WL-03087438 Travel Open 35 $0.00 Feb 2, 2:20 AM

Details