Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340923 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Jan 30, 2026 → Feb 24, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 6, 2026
🕐 Clock stopped: Completed (Feb 24)
✗ SLA Missed (17d late)
Dispatch 0.0d
Coordinators 18.1d
Field Work 0.0d
Billing 1.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
18.1 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Created: Jan 30, 2026 Due: Feb 6, 2026 Completed: Feb 24, 2026 (17 days late)
📅
18.0 days Total Age
⏱️
17.8d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
23.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 104 days old
🚨
Primary Delay 17.8 days stuck in "Assigned"
⏱️
Total Delay 23.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
17.8d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
8.4d / 1.0d SLA
WO Correction Needed
1.0d
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3.4.26 hshaw - part# replaced needs to be entered on WOD

ctr- 2/17 waiting on trunk stock for gatch motors

🔧 Work Performed
replaced failed gatch and tested bed functions to ensure bed is ready for use
🔍 Technician Findings
gatch inop
⚠️ Problem Description
gatch inop Robles, Carlos
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 30, 10:16 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 30, 12:12 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 55m
⏳ 2.0 business days
⏱️
Labor Added Feb 2, 10:34 AM
Type: Labor
Status: Open
Qty: 2
🚨 17.0 business days
✔️
▶
2 Status: Completed Feb 24, 9:21 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Carlos Robles
From: Completed
To: Closed
Duration in Previous: 1m
⚠️ 6.0 business days
✏️
Status: WO Correction Needed by Hannah Shaw Mar 3, 10:21 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 7d 12h
🔩
▶
2 Parts Added Mar 4, 7:40 AM
Parts Added → Status: Closed
🏁
Status: Closed by Matthew Bateman
From: WO Correction Needed
To: Closed
Duration in Previous: 9h 19m
📄
Status: Ready to Bill by Hannah Shaw Mar 5, 7:13 AM
From: Closed
To: Ready to Bill
Duration in Previous: 23h 31m
📨
▶
3 Status: Invoice Pending Mar 5, 10:39 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-255665
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Assigned
Duration: 17.8 business days (threshold: 4.0 business hours)
Exceeded by 17.3 business days
Closed
Duration: 6.4 business days (threshold: 1.0 business days)
Exceeded by 5.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Jan 30, 10:16 AM
Invoice #
SM-255665

Work Details (2)

Name Type Status Qty Amount Date
WL-03087733 Labor Open 2 $0.00 Feb 2, 10:34 AM
WL-03129196 Parts Open 1 $0.00 Mar 4, 7:40 AM

Details