Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340926 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Kaiser Permanente Vallejo — 975 Sereno Dr, Vallejo CA, 94589

Jan 30, 2026 → Jun 12, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (92 biz days late)
Active: 93 biz days
🕐 Clock stopped: Completed (Jun 12, 2026)
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 30 → Feb 6, 2026
5 business days (counted)
Running total: 5 of ? biz days used
88d
▶ Clock Running
Status: Scheduled
Feb 6 → Jun 12, 2026
88 business days (counted)
Running total: 93 of ? biz days used
Created: Jan 30, 2026 Completed: Jun 12, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 30 Created ▶ Running 0 0
Jan 30 → Jan 30 Scheduled ▶ Running 0 0
Jan 30 → Feb 6 Ready for Scheduling ▶ Running 5 5
Feb 6 → Jun 12 Scheduled ▶ Running 88 93
Dispatch 0.0d
Coordinators 94.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
94.2 days
Over SLA
Created: Jan 30, 2026 Due: Dec 31, 2026 Completed: Jun 12, 2026 (202 days early)
📅
94.0 days Total Age
⏱️
89.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
94.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jun 7, 2026
Visit 2 Jun 8, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 198 days old
🚨
Primary Delay 89.0 days stuck in "Scheduled"
⏱️
Total Delay 94.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
89.0d / 2.0d SLA
Ready for Scheduling
5.2d / 1.0d SLA
Closed
4.1d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/30/26 1030 LM w/RA; LM w/Julian re compliance; 2/3/2026 1825 LM w/LV, MF; 1220 MF decline; 2/4/2026 1710 LM w/WZ; 1833 GS avail; 1913 LM w/Julian/Manny re cnfm; 2/5/20226 1302 Manny cnfm; 1356 ack cnfm; LM w/GS; 1525 GS ack cnfm; 6/8/2026 1355 cxl T-Th for chg; 1930 ack msg; spoke w/GS

Timeline

📋
▶
3 Work Order Created Jan 30, 10:18 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 2m
⚠️ 5.0 business days
🗓️
▶
2 Status: Scheduled Feb 5, 8:32 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Gail Sinapi
🚨 89.4 business days
⏱️
6x Labor Added Jun 12, 6:36 PM
Type: Labor, Expenses
Status: Open
Qty: 5.5, 1
✔️
Status: Completed by Gail Sinapi Jun 12, 6:52 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 126d 21h, 0m
⏳ 1.6 business days
⏱️
Labor Added Jun 15, 5:23 PM
Type: Labor
Status: Open
Qty: 4
⏳ 3.8 business days
📄
Status: Ready to Bill by Wayne Rush Jun 19, 9:37 AM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 14h
📨
Status: Invoice Pending by Timothy Amburgey Jun 19, 11:46 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2h 8m
💰
▶
2 Status: Invoiced Jun 19, 4:48 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-265218

Bottlenecks

Ready for Scheduling
Duration: 5.2 business days (threshold: 1.0 business days)
Exceeded by 4.2 business days
Scheduled
Duration: 89.0 business days (threshold: 2.0 business days)
Exceeded by 87.0 business days
Closed
Duration: 4.1 business days (threshold: 1.0 business days)
Exceeded by 3.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Gail Sinapi
Scheduled
Jun 8, 12:00 PM
Created
Jan 30, 10:18 AM
Invoice #
SM-265218

Work Details (7)

Name Type Status Qty Amount Date
WL-03258955 Labor Open 5.5 $220.00 Jun 12, 6:36 PM
WL-03258958 Expenses Open 1 $166.76 Jun 12, 6:36 PM
WL-03258959 Expenses Open 1 $68.00 Jun 12, 6:36 PM
WL-03258960 Expenses Open 1 $700.99 Jun 12, 6:36 PM
WL-03258961 Expenses Open 1 $61.34 Jun 12, 6:36 PM
WL-03258962 Expenses Open 1 $68.00 Jun 12, 6:36 PM
WL-03261293 Labor Open 4 $977.00 Jun 15, 5:23 PM

Details