Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340947 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Henry Ford Providence Novi — 47601 W Grand River, Novi MI, 48374

Jan 30, 2026 → Apr 24, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (58 biz days late)
Active: 59 biz days
🕐 Clock stopped: Canceled (Apr 24, 2026)
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 30 → Feb 2, 2026
1 business day (counted)
Running total: 1 of ? biz days used
57d
▶ Clock Running
Status: Scheduled
Feb 2 → Apr 23, 2026
57 business days (counted)
Running total: 58 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 23 → Apr 24, 2026
1 business day (counted)
Running total: 59 of ? biz days used
Created: Jan 30, 2026 Canceled: Apr 24, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 30 Created ▶ Running 0 0
Jan 30 → Jan 30 Scheduled ▶ Running 0 0
Jan 30 → Feb 2 Ready for Scheduling ▶ Running 1 1
Feb 2 → Apr 23 Scheduled ▶ Running 57 58
Apr 23 → Apr 24 Ready for Scheduling ▶ Running 1 59
Dispatch 0.0d
Coordinators 61.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
61.2 days
Over SLA
Created: Jan 30, 2026 Due: Dec 31, 2026 Completed: Apr 24, 2026 (251 days early)
📅
60.0 days Total Age
⏱️
58.0d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
57.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Behind Schedule - Needs Attention
Canceled • 198 days old
🚨
Primary Delay 58.0 days stuck in "Scheduled"
⏱️
Total Delay 57.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
58.0d / 2.0d SLA
Ready for Scheduling
3.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

NNL; 1/29/26 SZ avail; 1/30/26 1100 LM w/Betty Jo re cnfm; 2017 SZ ack cnfm; 4/23/2026 1739 cxl for chg ; 1838 ack msg; LM w/SZ; 1900 SZ ack cxl

Timeline

📋
▶
3 Work Order Created Jan 30, 10:58 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Feb 2, 10:16 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 23h
🚨 58.0 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Apr 23, 6:39 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 80d 7h
🚫
Status: Canceled by Wayne Rush Apr 24, 9:14 AM
From: Ready for Scheduling
To: Canceled
Duration in Previous: 14h 35m

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business hours
Scheduled
Duration: 58.0 business days (threshold: 2.0 business days)
Exceeded by 56.0 business days
Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Susan Zorn
Scheduled
N/A
Created
Jan 30, 10:58 AM
Invoice #
N/A

Details