Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340948 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Henry Ford Providence Novi — 47601 W Grand River, Novi MI, 48374

Jan 30, 2026 → May 10, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (69 biz days late)
Active: 69 biz days
🕐 Clock stopped: Completed (May 10, 2026)
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 30 → Feb 2, 2026
1 business day (counted)
Running total: 1 of ? biz days used
68d
▶ Clock Running
Status: Scheduled
Feb 2 → May 10, 2026
68 business days (counted)
Running total: 69 of ? biz days used
Created: Jan 30, 2026 Completed: May 10, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 30 Created ▶ Running 0 0
Jan 30 → Jan 30 Scheduled ▶ Running 0 0
Jan 30 → Feb 2 Ready for Scheduling ▶ Running 1 1
Feb 2 → May 10 Scheduled ▶ Running 68 69
Dispatch 0.0d
Coordinators 71.0d
Billing 2.7d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
71.0 days
Over SLA
Billing
2.7 days
Over SLA
Created: Jan 30, 2026 Due: Dec 31, 2026 Completed: May 10, 2026 (235 days early)
📅
70.0 days Total Age
⏱️
69.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
71.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
41 lines Work Details
🚩
6 visits On-Site Trips
📋
Coordinator Scheduling
🚨
6 On-Site Visits
6 on-site visits — critical red flag: repeated failure to resolve
Visit 1 May 3, 2026
Visit 2 May 4, 2026
Visit 3 May 5, 2026
Visit 4 May 6, 2026
Visit 5 May 7, 2026
Visit 6 May 8, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 198 days old
🚨
Primary Delay 69.0 days stuck in "Scheduled"
⏱️
Total Delay 71.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
69.0d / 2.0d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
2.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

NNL: 1/29/26 SZ avail; 1/30/26 1100 LM w/Betty Jo re cnfm; 1445 Betty Jo cnfm; 1914 ack cnfm; LM w/SZ; 2017 SZ ack cnfm

Timeline

📋
▶
3 Work Order Created Jan 30, 11:02 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Feb 2, 10:16 AM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Wayne Rush
Technician: Susan Zorn
🚨 64.0 business days
💵
▶
4 2x Expenses Added May 3, 10:40 AM
2x Expenses Added → 5x Expenses Added → 3x Expenses Added → 5x Expenses Added
💵
5x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
3x Expenses Added
Type: Expenses, Travel
Status: Open
Qty: 1, 59
💵
5x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
4x Expenses Added May 3, 10:49 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
⏱️
▶
3 Labor Added May 6, 2:49 PM
Labor Added → 2x Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 4
⏱️
8x Labor Added May 6, 2:58 PM
Type: Labor
Status: Open
Qty: 0.5, 4
⏳ 3.0 business days
⏱️
▶
3 8x Labor Added May 10, 1:47 PM
8x Labor Added → Expenses Added → Status: Completed
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Susan Zorn
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 97d 2h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush May 14, 2:29 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 0h
📨
Status: Invoice Pending by Hannah Shaw May 14, 4:55 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2h 26m
⏳ 2.9 business days
🧾
▶
2 Invoice Created May 18, 12:09 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3d 19h

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.9 business hours
Scheduled
Duration: 69.0 business days (threshold: 2.0 business days)
Exceeded by 67.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Invoice Pending
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Susan Zorn
Scheduled
May 4, 11:00 AM
Created
Jan 30, 11:02 AM
Invoice #
SM-261970

Work Details (41)

Name Type Status Qty Amount Date
WL-03212724 Expenses Open 1 $664.86 May 3, 10:40 AM
WL-03212725 Expenses Open 1 $3.00 May 3, 10:40 AM
WL-03212728 Expenses Open 1 $68.00 May 3, 10:41 AM
WL-03212729 Expenses Open 1 $68.00 May 3, 10:41 AM
WL-03212730 Expenses Open 1 $68.00 May 3, 10:41 AM
WL-03212731 Expenses Open 1 $68.00 May 3, 10:41 AM
WL-03212727 Expenses Open 1 $68.00 May 3, 10:41 AM
WL-03212732 Expenses Open 1 $68.00 May 3, 10:42 AM
WL-03212733 Travel Open 59 $42.48 May 3, 10:43 AM
WL-03212734 Travel Open 59 $42.48 May 3, 10:43 AM
WL-03212735 Expenses Open 1 $153.81 May 3, 10:44 AM
WL-03212736 Expenses Open 1 $153.81 May 3, 10:45 AM
WL-03212737 Expenses Open 1 $153.81 May 3, 10:45 AM
WL-03212738 Expenses Open 1 $153.81 May 3, 10:45 AM
WL-03212739 Expenses Open 1 $153.83 May 3, 10:45 AM
WL-03212744 Expenses Open 1 $189.81 May 3, 10:49 AM
WL-03212743 Expenses Open 1 $3.00 May 3, 10:49 AM
WL-03212742 Expenses Open 1 $57.65 May 3, 10:49 AM
WL-03212741 Expenses Open 1 $304.19 May 3, 10:49 AM
WL-03216626 Labor Open 9 $360.00 May 6, 2:49 PM
WL-03216631 Labor Open 0.5 $20.00 May 6, 2:52 PM
WL-03216632 Labor Open 0.5 $20.00 May 6, 2:52 PM
WL-03216643 Labor Open 4 $977.00 May 6, 2:54 PM
WL-03216644 Labor Open 4 $76.00 May 6, 2:54 PM
WL-03216651 Labor Open 0.5 $20.00 May 6, 2:58 PM
WL-03216652 Labor Open 0.5 $20.00 May 6, 2:58 PM
WL-03216653 Labor Open 4 $977.00 May 6, 2:58 PM
WL-03216654 Labor Open 4 $76.00 May 6, 2:58 PM
WL-03216655 Labor Open 0.5 $20.00 May 6, 2:58 PM
WL-03216656 Labor Open 0.5 $20.00 May 6, 2:58 PM
WL-03216657 Labor Open 4 $977.00 May 6, 2:58 PM
WL-03216658 Labor Open 4 $76.00 May 6, 2:58 PM
WL-03221072 Labor Open 0.5 $20.00 May 10, 1:47 PM
WL-03221073 Labor Open 0.5 $20.00 May 10, 1:47 PM
WL-03221074 Labor Open 4 $977.00 May 10, 1:47 PM
WL-03221075 Labor Open 4 $76.00 May 10, 1:47 PM
WL-03221076 Labor Open 0.5 $20.00 May 10, 1:47 PM
WL-03221077 Labor Open 5.5 $220.00 May 10, 1:47 PM
WL-03221078 Labor Open 4 $977.00 May 10, 1:47 PM
WL-03221079 Labor Open 4 $76.00 May 10, 1:47 PM
WL-03221080 Expenses Open 1 $3.00 May 10, 1:49 PM

Details