Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340953 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Jan 30, 2026 → Feb 18, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 6, 2026
🕐 Clock stopped: Completed (Feb 18)
✗ SLA Missed (12d late)
Dispatch 0.0d
Coordinators 14.0d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
14.0 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jan 30, 2026 Due: Feb 6, 2026 Completed: Feb 18, 2026 (11 days late)
📅
14.0 days Total Age
⏱️
13.8d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
20.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 104 days old
🚨
Primary Delay 13.8 days stuck in "Assigned"
⏱️
Total Delay 20.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
13.8d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
7.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

PO # 4010591059HTM

CTR- waiting on HC PO to close

spoke with ge will po will be emailed tomorrow

🔧 Work Performed
replaced broken foot board connector and verified bed functions work as per mfg specs
🔍 Technician Findings
footboard inop
⚠️ Problem Description
Carlos Robles: footboard connector broken
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 30, 11:11 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Jan 30, 12:13 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 0m
⏳ 2.0 business days
⏱️
Labor Added Feb 2, 10:29 AM
Type: Labor
Status: Open
Qty: 3
⏳ 3.0 business days
🔩
Parts Added Feb 4, 1:38 PM
Type: Parts
Status: Open
Qty: 1
🚨 11.0 business days
✔️
▶
2 Status: Completed Feb 18, 1:10 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Carlos Robles
From: Completed
To: Closed
Duration in Previous: 1m
⚠️ 8.0 business days
📄
▶
2 Status: Ready to Bill Feb 27, 10:06 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
⏳ 3.0 business days
🧾
Invoice Created Mar 3, 12:29 PM
Invoice Number: SM-255172

Bottlenecks

Assigned
Duration: 13.8 business days (threshold: 4.0 business hours)
Exceeded by 13.3 business days
Closed
Duration: 7.7 business days (threshold: 1.0 business days)
Exceeded by 6.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Jan 30, 11:11 AM
Invoice #
SM-255172

Work Details (2)

Name Type Status Qty Amount Date
WL-03087725 Labor Open 3 $285.00 Feb 2, 10:29 AM
WL-03091304 Parts Open 1 $162.38 Feb 4, 1:38 PM

Details