📍 Ottumwa Regional Health Center INC — 1001 E Pennsylvania Ave, Ottumwa IA, 52501
Jan 30, 2026 → Mar 6, 2026
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 6, 2026
✗ SLA Missed (9 biz days late)
Active: 14 biz days
Paused: 10 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Mar 6, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Jan 30 → Feb 2, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 1 of 5 biz days used
⏸10d
⏸ Clock Paused
Status: Awaiting Parts
Feb 2 → Feb 17, 2026
10 business days (not counted)
13d
▶ Clock Running
Status: Reschedule
Feb 17 → Mar 6, 2026
13 business days (counted)
Running total: 14 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Mar 6 → Mar 6, 2026
0 business days (counted)
Running total: 14 of 5 biz days used
Created: Jan 30, 2026Completed: Mar 6, 2026
Business Days Used14 / 5
05d budget+9d over
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 30 → Jan 30
Created
▶ Running
0
0 / 5
Jan 30 → Jan 30
Ready for Scheduling
▶ Running
0
0 / 5
Jan 30 → Feb 2
Assigned
▶ Running
1
1 / 5
Feb 2 → Feb 2
Tech On Site
▶ Running
0
1 / 5
Feb 2 → Feb 17
Awaiting Parts
⏸ Paused
10
—
Feb 17 → Mar 6
Reschedule
▶ Running
13
14 / 5
Mar 6 → Mar 6
Tech On Site
▶ Running
0
14 / 5
Dispatch0.0d
Material Management11.0d
Coordinators16.0d
Field Work0.1d
Billing0.2d
✗ SLA Missed
Dispatch
0.0 days
Material Management
11.0 days
Over SLA
Coordinators
16.0 days
Over SLA
Field Work
0.1 days
Billing
0.2 days
Created: Jan 30, 2026
Due: Feb 6, 2026
Completed: Mar 6, 2026 (27 days late)
📅
25.0 daysTotal Age
⏱️
14.0d in RescheduleLongest Stage
🔄
9 transitionsStatus Changes
⚠️
23.4d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
7 linesWork Details
🚩
3 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🚩
3 On-Site Visits
(1 reschedule)
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Mark Stelter — scheduling delays attributed to technician, not coordinators
Visit 1Feb 2, 2026
Visit 2Mar 2, 2026
Visit 3Mar 6, 2026
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 198 days old
🚨
Primary Delay14.0 days stuck in "Reschedule"
⏱️
Total Delay23.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
1.9d / 0.5d SLA
Tech On Site
0.1d / 1.0d SLA
Awaiting Parts
11.0d / 3.0d SLA
Reschedule
14.0d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
'260306_MStelter:
0) Cleaned cot
1) Retrieved cot from ER
2) Swap hydraulic valve
3) Tested funciton
4) Secured all pins and clevises.
'260302_MStelter: searched for unit ER and ODS. CNL.
'26.02.02_MStelter: contacted Stryker tech support for part number assistance. Submitted parts order.
🔍Technician Findings
'26.02.02_MStelter: Unit needs new hydraulic kit to fix knee raise issue.
⚠️Problem Description
Mark Stelter: Request REPAIR WO. Knee rise (manual) doesn't work.
📄Description
Zoom Prime Series Stretcher
Timeline
📋
▶
2
Work Order Created Jan 30, 11:11 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Jan 30, 11:37 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:24m
⏳2.0 business days
🔧
▶
2
Status: Tech On Site Feb 2, 11:03 AM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type:Labor, Travel
Status:Open
Qty:1, 0.5, 92
📦
▶
2
Parts Requested Feb 2, 11:10 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Mark Stelter
From:Tech On Site
To:Awaiting Parts
Duration in Previous:7m
🚨11.0 business days
🔩
▶
2
2x Parts Added Feb 17, 9:47 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From:Awaiting Parts
To:Reschedule
Duration in Previous:14d 22h
🚨10.0 business days
⏱️
Labor Added Mar 2, 4:49 PM
Type:Labor
Status:Open
Qty:0.5
⏳4.9 business days
🔧
Status: Tech On Site by Mark StelterMar 6, 12:10 PM
From:Reschedule
To:Tech On Site
Duration in Previous:17d 2h
⏱️
▶
2
Labor Added Mar 6, 12:56 PM
Labor Added → Status: Completed
✔️
Status: Completed by Mark Stelter
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:46m, 0m
⏳3.0 business days
📄
Status: Ready to Bill by Hannah ShawMar 10, 10:05 PM
From:Closed
To:Ready to Bill
Duration in Previous:4d 8h
📨
Status: Invoice Pending by Hannah ShawMar 10, 11:51 PM
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:1h 45m, 0m
🚨83.0 business days
🧾
Invoice Created Jul 8, 5:02 PM
Invoice Number:SM-256115
Bottlenecks
Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Awaiting Parts
Duration: 11.0 business days (threshold: 3.0 business days)
Exceeded by 8.0 business days
Reschedule
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)