Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340957 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Ottumwa Regional Health Center INC — 1001 E Pennsylvania Ave, Ottumwa IA, 52501

Jan 30, 2026 → Feb 18, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 6, 2026
✗ SLA Missed (8 biz days late)
Active: 13 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
13d
▶ Clock Running
Status: Assigned
Jan 30 → Feb 19, 2026
13 business days (counted)
Running total: 13 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 13 of 5 biz days used
Created: Jan 30, 2026 Completed: Feb 19, 2026
Business Days Used 13 / 5
0 5d budget +8d over
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 30 Created ▶ Running 0 0 / 5
Jan 30 → Jan 30 Ready for Scheduling ▶ Running 0 0 / 5
Jan 30 → Feb 19 Assigned ▶ Running 13 13 / 5
Feb 19 → Feb 19 Tech On Site ▶ Running 0 13 / 5
Dispatch 0.0d
Coordinators 13.0d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
13.0 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jan 30, 2026 Due: Feb 6, 2026 Completed: Feb 19, 2026 (12 days late)
📅
13.0 days Total Age
⏱️
13.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
18.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Mark Stelter — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 30, 2026
Visit 2 Feb 16, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 195 days old
🚨
Primary Delay 13.0 days stuck in "Assigned"
⏱️
Total Delay 18.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
13.0d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
7.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

PO # 4010589739HTM

🔧 Work Performed
'26.02.16_MStelter: 1) Replaced 4 AA batteries from compartment under scale. '26.01.30_MStelter: Submitted estimate and request for PO to Lyle (site GE biomed).
🔍 Technician Findings
'26.01.30_MStelter: Scale doesn't work. Displays LO BATT.
⚠️ Problem Description
Request REPAIR WO. Scale battery needs replaced. Stelter, Mark
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Jan 30, 11:15 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 30, 11:38 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 21m
⏱️
Labor Added Jan 30, 5:35 PM
Type: Labor
Status: Open
Qty: 0.5
🚨 10.8 business days
⏱️
Labor Added Feb 16, 2:14 PM
Type: Labor
Status: Open
Qty: 1.5
⏳ 2.0 business days
🔧
▶
2 Status: Tech On Site Feb 18, 7:17 PM
Status: Tech On Site → Status: Completed
✔️
Status: Completed by Mark Stelter
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
⚠️ 7.6 business days
📄
▶
2 Status: Ready to Bill Feb 27, 10:53 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 4.0 business days
🧾
Invoice Created Mar 4, 11:29 AM
Invoice Number: SM-255177

Bottlenecks

Assigned
Duration: 13.0 business days (threshold: 4.0 business hours)
Exceeded by 12.5 business days
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Mark Stelter
Scheduled
N/A
Created
Jan 30, 11:15 AM
Invoice #
SM-255177

Work Details (2)

Name Type Status Qty Amount Date
WL-03085738 Labor Open 0.5 $47.50 Jan 30, 5:35 PM
WL-03107329 Labor Open 1.5 $142.50 Feb 16, 2:14 PM

Details