Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340960 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Phoebe Putney Memorial Hospital — 417 W. 3rd St, Albany GA, 31701

Jan 30, 2026 → Feb 22, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (14 biz days late)
Active: 14 biz days
🕐 Clock stopped: Completed (Feb 22, 2026)
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Jan 30 → Feb 3, 2026
2 business days (counted)
Running total: 2 of ? biz days used
12d
▶ Clock Running
Status: Scheduled
Feb 3 → Feb 22, 2026
12 business days (counted)
Running total: 14 of ? biz days used
Created: Jan 30, 2026 Completed: Feb 22, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 30 Created ▶ Running 0 0
Jan 30 → Jan 30 Scheduled ▶ Running 0 0
Jan 30 → Feb 3 Ready for Scheduling ▶ Running 2 2
Feb 3 → Feb 22 Scheduled ▶ Running 12 14
Dispatch 0.0d
Coordinators 16.0d
Billing 2.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
16.0 days
Over SLA
Billing
2.8 days
Over SLA
Created: Jan 30, 2026 Due: Dec 31, 2026 Completed: Feb 22, 2026 (312 days early)
📅
15.0 days Total Age
⏱️
13.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
16.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
30 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Feb 17, 2026
Visit 2 Feb 18, 2026
Visit 3 Feb 19, 2026
Visit 4 Feb 20, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 198 days old
🚨
Primary Delay 13.0 days stuck in "Scheduled"
⏱️
Total Delay 16.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
13.0d / 2.0d SLA
Ready for Scheduling
2.9d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
2.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/30/26 0744 chg for BB; LM w/BB; 1805 BB okay ; 1936 ack msg; LM w/BB; 1/31/26 1008 Virginia cnfm; 2/2/26 1045 ack cnfm, LM w/BB; 1900 BB ack cnfm

Timeline

📋
▶
3 Work Order Created Jan 30, 11:21 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 2m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Feb 3, 9:14 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3d 21h
🚨 11.0 business days
🚗
2x Travel Added Feb 18, 10:28 AM
Type: Travel
Status: Open
Qty: 10
💵
▶
2 11x Expenses Added Feb 18, 10:39 AM
11x Expenses Added → 9x Labor Added
⏱️
9x Labor Added
Type: Labor
Status: Open
Qty: 0.25, 7.75, 8
⏳ 3.0 business days
⏱️
▶
2 8x Labor Added Feb 22, 1:02 PM
8x Labor Added → Status: Completed
✔️
Status: Completed by Breyn Bailey
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 19d 3h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 26, 12:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 23h
📨
Status: Invoice Pending by Timothy Amburgey Feb 26, 1:31 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 5m
⏳ 3.0 business days
🧾
▶
2 Invoice Created Mar 2, 9:25 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3d 19h

Bottlenecks

Ready for Scheduling
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days
Scheduled
Duration: 13.0 business days (threshold: 2.0 business days)
Exceeded by 11.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Invoice Pending
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Breyn Bailey
Scheduled
Feb 17, 12:00 PM
Created
Jan 30, 11:21 AM
Invoice #
SM-254988

Work Details (30)

Name Type Status Qty Amount Date
WL-03110082 Travel Open 10 $7.20 Feb 18, 10:28 AM
WL-03110083 Travel Open 10 $7.20 Feb 18, 10:28 AM
WL-03110107 Expenses Open 1 $68.00 Feb 18, 10:39 AM
WL-03110103 Expenses Open 1 $3.30 Feb 18, 10:39 AM
WL-03110104 Expenses Open 1 $176.88 Feb 18, 10:39 AM
WL-03110105 Expenses Open 1 $68.00 Feb 18, 10:39 AM
WL-03110106 Expenses Open 1 $176.00 Feb 18, 10:39 AM
WL-03110108 Expenses Open 1 $176.00 Feb 18, 10:39 AM
WL-03110109 Expenses Open 1 $68.00 Feb 18, 10:39 AM
WL-03110110 Expenses Open 1 $68.00 Feb 18, 10:39 AM
WL-03110111 Expenses Open 1 $194.16 Feb 18, 10:39 AM
WL-03110112 Expenses Open 1 $42.47 Feb 18, 10:39 AM
WL-03110113 Expenses Open 1 $72.00 Feb 18, 10:39 AM
WL-03110120 Labor Open 0.25 $10.00 Feb 18, 10:43 AM
WL-03110121 Labor Open 0.25 $10.00 Feb 18, 10:43 AM
WL-03110122 Labor Open 7.75 $830.00 Feb 18, 10:43 AM
WL-03110123 Labor Open 0.25 $830.00 Feb 18, 10:43 AM
WL-03110124 Labor Open 8 $76.00 Feb 18, 10:43 AM
WL-03110125 Labor Open 0.25 $10.00 Feb 18, 10:43 AM
WL-03110117 Labor Open 7 $280.00 Feb 18, 10:43 AM
WL-03110118 Labor Open 0.25 $830.00 Feb 18, 10:43 AM
WL-03110119 Labor Open 8 $76.00 Feb 18, 10:43 AM
WL-03115513 Labor Open 5 $200.00 Feb 22, 1:02 PM
WL-03115507 Labor Open 7.75 $830.00 Feb 22, 1:02 PM
WL-03115508 Labor Open 0.25 $830.00 Feb 22, 1:02 PM
WL-03115509 Labor Open 8 $76.00 Feb 22, 1:02 PM
WL-03115510 Labor Open 0.25 $10.00 Feb 22, 1:02 PM
WL-03115511 Labor Open 0.25 $10.00 Feb 22, 1:02 PM
WL-03115512 Labor Open 8 $830.00 Feb 22, 1:02 PM
WL-03115506 Labor Open 0.25 $10.00 Feb 22, 1:02 PM

Details